Jenna Roderick
Windham Center,ME
Summary
Veteran Production Worker adept at handling tasks efficiently. Knowledgeable about equipment operation, materials handling, and documentation. Eager to contribute to operations at companies of any scale.
Overview
6
6
years of professional experience
Work History
Production Specialist Sr I
IDEXX Laboratories
Westbrook, Maine
01.2022 - Current
- Created detailed reports outlining production progress and any areas needing improvement.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Attended regular training sessions to increase machine operating skills.
- Assisted in developing plans for upcoming product launches.
- Maintained records of all production processes, materials used, and related costs.
- Assisted in training new employees on the use of machinery and safety protocols.
- Analyzed data from previous productions to inform decisions about current projects.
- Developed strategies for improving efficiency and reducing waste in the manufacturing process.
- Troubleshooted problems that arose during production runs and implemented solutions as necessary.
- Collaborated with other departments to coordinate workflow between teams.
- Provided support when needed in order to meet tight deadlines.
- Monitored inventory levels and ordered new supplies as needed.
- Analyzed work orders to determine materials needed for each production batch.
- Kept operations area neat and orderly to minimize obstacles.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used daily system logs to document production information, discussing issues with management.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Produced quality products by palletizing, packaging and assembling finished items.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Separated products according to weight, grade and size of material to produce final product.
- Met or exceeded target for on-time customer shipments.
Mail Carrier
Postal Service
Portland, ME
08.2020 - 01.2022
- Reported any damaged or missing mail items to supervisor immediately.
- Scanned packages for delivery tracking.
- Scanned labels on letters or parcels to confirm receipt.
- Routed all classes of mail in sequence of delivery along established route.
- Responded to customer inquiries regarding postal services and products.
- Provided friendly customer service at all times while delivering mail.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
Customer Service Representative
Great Falls Marketing
Westbrook , ME
06.2019 - 08.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Gray New Gloucester
Gray, ME06-2010
Skills
- Priority management
- Order customization
- Schedule development
- Safety compliance
- Data analytics
- Production scheduling
- Manufacturing operations
- Safety management
- Workplace cleanliness
- Cross-training
- Counting accuracy
- Team collaboration
- Workflow management
- Process improvement
- ISO standards
- Process validation
- Manufacturing support
- Documentation
- Product inspection
- Efficient communication
- Quality inspection
- Quality inspections
Timeline
Production Specialist Sr I
IDEXX Laboratories
01.2022 - Current
Mail Carrier
Postal Service
08.2020 - 01.2022
Customer Service Representative
Great Falls Marketing
06.2019 - 08.2021
High School Diploma -
Gray New Gloucester