Jenna Roy
Columbus,OH
Summary
Banking professional with a strong focus on client experience, collaboration, and thoughtful problem-solving. Experienced in working with business clients and internal partners to navigate complex needs, support onboarding, and deliver well-aligned solutions. Known for clear communication, attention to detail, and a high level of ownership in delivering consistent client outcomes.
Overview
10
10
years of professional experience
Work History
Administrative Support Team
Macy's
Columbus, OH
01.2026 - Current
- Maintain and organize administrative records, filing systems, and vendor documentation to support efficient store operations
- Process invoices, purchase orders, and expense reports; assist with basic bookkeeping tasks
- Manage store cash operations, including deposits, safe reconciliation, and distribution of register funds, ensuring accuracy and adherence to internal controls
- Support hiring and onboarding processes, including candidate screening, interview coordination, and new hire documentation
- Assist with HR-related tasks, including timekeeping and maintaining personnel records
- Utilize Microsoft Excel to organize and analyze store data, supporting business decisions and providing data-backed insights
- Plan and execute employee engagement initiatives, customer-facing events, and charitable programs to support store culture and community involvement
- Support promotional efforts, including social media coordination, to increase event awareness and customer engagement
Business Banking Virtual Specialist
JPMorgan Chase
Columbus, OH
11.2024 - Current
- Work directly with business clients to assess complex banking needs and provide tailored guidance on products and solutions aligned with their financial goals
- Partner with internal teams and stakeholders to coordinate solutions and ensure a seamless, well-managed client experience from initial contact through implementation
- Guide clients through onboarding and implementation processes, ensuring accuracy, clarity, and completion of key next steps
- Take ownership of client issues and follow-through, proactively managing communication and resolution to maintain strong client satisfaction
- Maintain 100% client satisfaction (OSAT) and 100% quality performance year-to-date through accuracy, attention to detail, and consistent execution
- Contribute to process improvements and team effectiveness by identifying gaps, sharing insights, and supporting best practice alignment
- Develop and deliver knowledge-sharing materials and documentation to support consistency and quality across the team
- Leverage AI tools to support research and refine communications, improving accuracy and efficiency in client and internal interactions
Customer Care Specialist II
JPMorgan Chase
Columbus, OH
10.2021 - 11.2024
- Provided support for banking products and digital platforms, resolving client issues efficiently and accurately
- Documented and escalated complex cases to appropriate teams to ensure timely resolution
- Handled escalations with professionalism, sound judgment, and strong problem-solving skills
- Exceeded quality performance benchmarks through attention to detail and effective communication
New Model Support
Honda of America Manufacturing (Adecco/Spherion Staffing)
Anna, OH
02.2020 - 10.2021
- Supported implementation of new processes by partnering with cross-functional teams and ensuring operational readiness
- Identified process gaps and supported resolution efforts to improve efficiency and quality
Area Trainer
Honda of America Manufacturing (Adecco/Spherion Staffing)
Anna, OH
09.2018 - 02.2020
- Trained and onboarded new associates on processes and quality standards in a structured, compliance-driven environment
- Provided ongoing support to ensure consistency, accuracy, and adherence to procedures
Associate
Honda of America Manufacturing (Adecco/Spherion Staffing)
Anna, OH
03.2016 - 09.2018
- Contributed to production and quality initiatives in a fast-paced manufacturing environment
- Selected to support large-scale quality improvement efforts requiring accuracy and adaptability
Education
AAS - Computer Science - Data Analytics, Analysis and Visualization
Columbus State Community College
Columbus12-2027
Skills
- Client Support & Onboarding
- Customer Relationship Management
- Administrative Operations
- Cross-Functional Coordination
- Operational Process Execution & Documentation
- Escalation Management & Issue Resolution
- Process Improvement
- Data Analysis, Reporting, & Decision Support
- Event Planning, Execution, & Promotion
- Staff Support
- AI-Assisted Workflow Optimization & Structured Prompting
Timeline
Administrative Support Team
Macy's
01.2026 - Current
Business Banking Virtual Specialist
JPMorgan Chase
11.2024 - Current
Customer Care Specialist II
JPMorgan Chase
10.2021 - 11.2024
New Model Support
Honda of America Manufacturing (Adecco/Spherion Staffing)
02.2020 - 10.2021
Area Trainer
Honda of America Manufacturing (Adecco/Spherion Staffing)
09.2018 - 02.2020
Associate
Honda of America Manufacturing (Adecco/Spherion Staffing)
03.2016 - 09.2018
AAS - Computer Science - Data Analytics, Analysis and Visualization
Columbus State Community College