Jenna Rutherford
Summary
Dedicated professional with a strong work ethic and high standards who has experience in financial administration, customer service and understanding customer & clients' needs. Skilled at solving problems; able to think outside the box and consider new possibilities, as well as try new things and overcome obstacles. Able to work independently, as well as a member of a team.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Drake Bank
02.2019 - Current
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
Retail Banker
Drake Bank
04.2014 - 02.2019
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
Education
No Degree - General Studies
Century College
White Bear Lake, MNNo Degree - Communication
University of Alaska Fairbanks
Fairbanks, AKSkills
Verbal Communication
Written Communication
Customer Service
Investigative and Research
Collaborative
Team Player
Prioritize & Multi-task
Microsoft Outlook,Word, Excel
Internet Explorer
Multiple company platforms
Volunteer Experience
Special Project/Drake Bank
Work with outside organizations to coordinate, plan and collect gifts to deliver to families in need.
CGLC
Feed My Starving Children & Mission of HOPE, pack meals for malnourished in nearly 70 countries.
Purchase candy and fill Easter eggs for annual Easter event for the community.
White Bear Lake Food Shelf, unpack loads of food, sort items for distribution to families in need.
TAYE-work a variety of events to raise funds to help defray the cost of activities and education for youth development.
Timeline
Operations Specialist
Drake Bank
02.2019 - Current
Retail Banker
Drake Bank
04.2014 - 02.2019
No Degree - General Studies
Century College
No Degree - Communication
University of Alaska Fairbanks