JENNA SACH
Lewes,DE
Summary
Results-driven professional skilled in managing client interactions under pressure, assessing benefit needs, and navigating complex agency structures. Expertise in adhering to regulatory standards while communicating effectively through email, letters, and phone calls. Demonstrated success in driving new business through strategic sales of diverse insurance plans.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Insurance Agent
Bankers Life Insurance
Dover, Delaware
12.2025 - Current
- Facilitated meetings and calls with potential clients to effectively present and explain insurance policies.
- Assessed customer risk levels, recommending tailored coverage options to meet individual needs.
- Simplified complex technical terms related to insurance plans, enhancing client understanding and confidence.
Sales Consultant
TRIDENT FURNISHINGS
Bethany Beach, DE
05.2024 - Current
- Partnered with 50+ high-value clients monthly to deliver tailored product solutions, boosting repeat business by 20%.
- Spearheaded full-cycle sales operations, including consultative selling, order processing, invoicing, and delivery coordination, enhancing customer satisfaction.
- Optimized inventory management system to minimize special-order delays, improving delivery timelines.
- Utilized CRM analytics to monitor client preferences, enhancing retention and identifying upsell opportunities.
Bartender and Service Lead
TOUCH OF ITALY
Rehoboth Beach, DE
04.2021 - 05.2024
- Delivered personalized customer service, influencing product selections to increase average ticket size by 15%.
- Balanced daily transactions exceeding $10K with 100% accuracy, reinforcing financial integrity.
- Executed closing procedures with strict compliance and security standards.
Operations & Member Service Specialist
AMERICAN LEGION
Dover, DE
01.2016 - 05.2021
- Enhanced member satisfaction by providing effective support and fostering community engagement and retention initiatives.
- Processed high-value transactions and managed payouts for lottery winnings, ensuring timely and accurate disbursement.
- Ensured compliance with club by-laws and state gaming regulations, mitigating risks and maintaining operational integrity.
Account Manager / Commercial Debt Collector
RED TARGET LLC
Harrington, DE
02.2018 - 04.2021
- Recovered $500K+ in delinquent accounts through strategic negotiations and settlement agreements.
- Executed skip-tracing and asset recovery, achieving 90% success rate in locating and recovering assets.
- Ensured compliance with federal and state regulations through detailed CRM documentation and record-keeping.
Operations & Staff Manager
ROSE AND CROWN
Lewes, DE
10.2013 - 01.2016
- Oversaw daily operations, facility maintenance, and inventory audits to optimize resource use.
- Engineered weekly staff schedules that reduced labor costs by 12% while maintaining coverage.
- Implemented process improvements that increased customer satisfaction scores.
Education
General Studies -
Delaware Technical Community College
Georgetown, DE05-2018
Diploma -
Lake Forest High School
Felton, DE05-2004
Skills
- Claims processing
- Regulatory compliance
- Risk assessment
- Policy review
- Policy implementation
- Premium forecasting
- Client consultations
- Client solutions design
- Sales cycle management
- Upselling techniques
- Product knowledge
- CRM systems expertise
- Reporting tools usage
- Inventory software proficiency
- Financial analysis
- Team collaboration
Certification
- Life and Health Insurance License
Timeline
Insurance Agent
Bankers Life Insurance
12.2025 - Current
Sales Consultant
TRIDENT FURNISHINGS
05.2024 - Current
Bartender and Service Lead
TOUCH OF ITALY
04.2021 - 05.2024
Account Manager / Commercial Debt Collector
RED TARGET LLC
02.2018 - 04.2021
Operations & Member Service Specialist
AMERICAN LEGION
01.2016 - 05.2021
Operations & Staff Manager
ROSE AND CROWN
10.2013 - 01.2016
General Studies -
Delaware Technical Community College
Diploma -
Lake Forest High School