Jessica Cowin
Hamilton,NC
Overview
4
4
years of professional experience
Work History
Insurance Agent
The Boyd Agency
Williamston, NC
06.2025 - Current
- Assisted clients in selecting appropriate insurance policies based on needs.
- Educated clients about coverage options and benefits of insurance products.
- Processed policy applications and maintained accurate client records.
- Conducted policy reviews to ensure compliance with industry standards.
- Responded promptly to client inquiries regarding claims and policy changes.
- Utilized agency software to manage client information and track interactions.
- Developed strong relationships with clients to foster trust and loyalty.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Assessed customer risk levels and recommended appropriate coverage options.
Dental Assistant
Jonathan W. Hairr, DDS, PA
Windsor, North Carolina
09.2023 - 06.2025
- Assisted in patient management and comfort during dental procedures.
- Prepared treatment rooms and sterilized instruments for dental practices.
- Maintained accurate patient records and updated information as needed.
- Supported dentists in various procedures, ensuring efficient workflow.
- Educated patients on oral hygiene and post-treatment care instructions.
- Managed inventory of dental supplies and ordered items when necessary.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
Medical Assistant
Greenville Family Doctors
Greenville, North Carolina
06.2022 - 09.2023
- Recorded vital signs and medical histories for diverse patient populations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared examination rooms with necessary equipment and supplies for procedures.
- Administered medications and vaccinations under physician supervision.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare team members to enhance patient care quality.
Education
Property & Casualty Insurance Licensing -
InsureAcademy
10-2025
Certified Dental Assistant -
Accelerated Academy
Rocky Mount01-2023
Registered Medical Assisting -
Beaufort County Community College
Washington12-2021
High School Diploma -
South Creek High School
Robersonville06-2016
Some College (No Degree) - Elementary Education
North Carolina Wesleyan College
Rocky MountSkills
- Customer service
- Patient management
- Medical record keeping
- Insurance policy processing
- Treatment coordination
- Equipment sterilization
- Claims processing
- HIPAA compliance
- Private insurance
- Client account management
- Policy writing
Timeline
Insurance Agent
The Boyd Agency
06.2025 - Current
Dental Assistant
Jonathan W. Hairr, DDS, PA
09.2023 - 06.2025
Medical Assistant
Greenville Family Doctors
06.2022 - 09.2023
Property & Casualty Insurance Licensing -
InsureAcademy
Certified Dental Assistant -
Accelerated Academy
Registered Medical Assisting -
Beaufort County Community College
High School Diploma -
South Creek High School
Some College (No Degree) - Elementary Education
North Carolina Wesleyan College