Jenna Sanchez

Act as primary HR point of contact for managers and employees across 30+ retail locations in the PNW, ensuring prompt resolution of HR-related issues. Lead talent management initiatives, driving fair and consistent recruitment strategies to attract and retain a diverse, high-performing team. Advise on compensation practices, reviewing job descriptions, recommending compensation adjustments, and supporting internal promotions. Administer employee benefits programs, addressing inquiries and resolving complex issues to ensure satisfaction. Provide employee relations support, coaching managers on performance challenges, conducting investigations, and advising on disciplinary actions. Guide managers through performance management processes, including evaluations, goal setting, and performance improvement plans. Oversee leave administration, including FMLA and state-specific Paid Family and Medical Leave, and manage accommodation and return-to-work processes. Review and interpret company policies, identifying gaps, and making recommendations for updates to ensure compliance. Build and maintain strong relationships with business leaders to align HR strategies with organizational goals in a fast-paced retail environment.

Supported daily HR functions including onboarding, offboarding, payroll, and employee relations. Maintained accurate personnel records and ensured compliance with HR policies and regulations. Administered employee leaves (FMLA, LTD, State Leave) and managed HRIS updates and reports. Handled employee inquiries, processed payroll changes, and facilitated exit interviews. Coordinated with vendors, processed HR invoices, and maintained confidentiality across all HR matters.

Led daily sales operations, overseeing team performance, customer service, and workflow efficiency. Set and executed sales goals, achieving 70–90% of monthly targets consistently. Trained and onboarded new hires in store procedures, product knowledge, and sales techniques. Delivered monthly performance evaluations with actionable feedback to support employee growth. Provided ongoing coaching on sales strategies, invoicing, and customer engagement. Managed high volumes of customer calls and emails, ensuring timely and effective communication. Resolved complex customer issues to maintain satisfaction and loyalty. Ensured product quality by inspecting incoming shipments and outgoing merchandise.