Jenna Santos
Oklahoma City
Summary
Customer-oriented professional with extensive experience in cleaning, sanitation, and front office operations. Recognized for strong guest relations and adherence to HIPAA compliance, ready to optimize operations and enhance client experiences.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Clinton Therapy and Living Center
Clinton Ok
08.2022 - 05.2026
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Conducted regular inspections to maintain quality control and enhance service delivery.
- Developed efficient cleaning schedules, optimizing workforce allocation and productivity.
- Coordinated inventory management for cleaning supplies, reducing costs through strategic purchasing.
- Implemented new sanitation practices in compliance with health regulations, improving resident satisfaction.
- Resolved staff conflicts and performance issues, fostering a collaborative team environment.
- Collaborated with management to develop policies that enhanced overall operational efficiency.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
Front Office Coordinator
Dental Office
Clinton Ok
05.2020 - 07.2020
- Managed front office operations, ensuring compliance with HIPAA regulations and office protocols.
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Developed and maintained electronic health records for accuracy and accessibility.
- Assisted in training new staff on office procedures and software systems.
- Implemented inventory management system to track supplies and reduce costs.
- Resolved patient inquiries and concerns promptly, fostering positive relationships within the community.
Customer Service Representative
Days Inn Hotel
Clinton Ok
05.2018 - 07.2018
- Summer job
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes, ensuring efficient guest experiences.
- Trained new staff on hotel policies and customer service best practices.
- Collaborated with housekeeping to maintain optimal room readiness and cleanliness.
- Utilized property management system for reservations, billing, and guest communication.
- Handled guest complaints professionally, enhancing overall satisfaction ratings.
Education
High School Diploma -
Clinton High School
Clinton Ok05.2020
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Client assistance
- Training and mentoring
- Staff scheduling
- Task coordination
- Room assignment
- Quality control
- Health and safety
- Inventory management
- Phone etiquette
- Task coordination
Timeline
Housekeeping Supervisor
Clinton Therapy and Living Center
08.2022 - 05.2026
Front Office Coordinator
Dental Office
05.2020 - 07.2020
Customer Service Representative
Days Inn Hotel
05.2018 - 07.2018
High School Diploma -
Clinton High School