Jenna Shortsleeve
Auburn,NY
Summary
Dependable and dynamic server with proven relationship-building and time management skills in fast-paced restaurant environments. Trained in bartending to help make drinks for other servers when necessary. Successful at handling multiple tables simultaneously with accuracy and impeccable service skills. Engaging communicator with upbeat and friendly demeanor. Exceptional customer service and food handling skills, while anticipating customer needs. Enthusiastic team player capable of multi-tasking and working under high pressure situations with ease. Facilitates enjoyable dining experiences to retain guests.
Overview
14
14
years of professional experience
Work History
Server
Applebee's Bar and Grill
07.2019 - Current
- Friendly and engaging team player and leader who is passionate about great food, fun cocktails, and wine
- Receives outstanding feedback from guest surveys, emphasizing friendly attitude and professionalism during their dining experience
- Demonstrates extensive knowledge of menu offerings and preferred pairing items
- Creates an inviting atmosphere and provides exceptional service to all guests in a 15-booth section
- Cultivates high levels of customer satisfaction and retention as demonstrated by established regular guests and requested by customers before they are seated
- Master at upselling and promoting feature menu items to exceed sales goals, with the highest alcohol sales during lunch shifts
- Adapt and adhere to changing policies and internal controls to increase operational efficiencies
Marketing Executive/Customer Support
Expo Exhibits, Inc
03.2011 - 01.2016
- Helped create customized exhibits and displays for trade shows for exhibitors to engage their customers in unique and productive ways.
- Generated high-quality leads through strategic networking and prospecting efforts.
- Provided exceptional customer support through every step of the process
- Implemented marketing campaigns that fulfilled authentic connections between people, brands, and culture.
- Delivered compelling presentations to secure new business opportunities and partnerships.
Sales Representative
Vacation Villages
04.2010 - 01.2011
- Closed deals on $15,000 vacation packages in less than 4 hours.
- Developed proposals and negotiated with clients until the sale was complete.
- Maintained closing ratio of 20% with industry standards being 15.
Education
Bachelor of Science - Business Administration, Marketing
LYNN UNIVERSITY
Boca Raton, FLAssociate of Applied Science - Occupational Therapy Assistant
Cayuga Community College
05.2023
Skills
- Guest Engagement and retention
- Suggestive selling with ease
- Liquor, beer, and wine knowledge
- Point of Sale (POS) system operations
- Memory retention for cuisine, cocktails, and wines
- High volume dining
- Effective food sales and promotion techniques
- Hospitality and service-orientated mindset
Timeline
Server
Applebee's Bar and Grill
07.2019 - Current
Marketing Executive/Customer Support
Expo Exhibits, Inc
03.2011 - 01.2016
Sales Representative
Vacation Villages
04.2010 - 01.2011
Bachelor of Science - Business Administration, Marketing
LYNN UNIVERSITY
Associate of Applied Science - Occupational Therapy Assistant
Cayuga Community College