Jenna Sicurella
Patchogue
Summary
Detail-oriented and technically skilled Service Desk Analyst with extensive experience in providing IT support and resolutions to end users, including VIP clients. Looking to expand current skillset into a challenging Cybersecurity role. Adept at conducting computer diagnostics to efficiently troubleshoot issues, coupled with a strong background in developing user-friendly training materials and procedures. Proven track record in enhancing customer service through meticulous issue resolution and effective technical assistance. Eager to apply advanced technical skills and customer service acumen in a dynamic IT environment to drive improvements in support operations and user satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Account Representative
Northwell Health
Riverhead, NY
12.2025 - Current
Service Desk Analyst
Altera
Melville, NY
05.2023 - Current
- Identified and resolved incidents by pinpointing root causes and implementing targeted solutions, enhancing system security and reducing future vulnerabilities.
- Collaborated with cross-functional teams to ensure successful resolution of cybersecurity inquiries, demonstrating strong teamwork and communication skills.
- Conducted comprehensive security audits and health checks on servers and network devices to ensure optimal system performance and security compliance.
- Provided expert remote assistance to users for issues using advanced remote diagnostic tools, ensuring quick and effective problem resolution.
- Delivered dedicated telephone support to staff, assisting with security configurations and troubleshooting network security issues.
- Offered first-level technical support for cybersecurity-related issues, improving user security awareness and preventing potential security breaches.
Administrative Support Assistant
Northwell Health Physician Partners
Riverhead, NY
08.2021 - 04.2023
- Managed diversified clerical duties to support the operational needs of the medical office, enhancing office efficiency and workflow.
- Prepared and provided pre-surgical documentation for physicians and detailed instructions for patients, ensuring clarity and preparedness for upcoming procedures.
- Collected and verified all necessary documentation required for surgical procedures, maintaining comprehensive and accurate patient records.
- Communicated critical information regarding operating times, locations, and pre-surgery instructions to patients, ensuring they are well-informed and prepared.
- Organized and prepared patient charts for physician review on the day prior to surgery, streamlining the review process and enhancing patient care.
- Addressed and resolved patient inquiries related to surgical procedures, providing timely and empathetic responses to reduce patient anxiety.
- Served as a vital liaison between patients and physicians regarding surgical matters, facilitating effective communication and coordination of care.
Office Assistant
Excalibur Management Services
Holbrook, NY
10.2019 - 08.2021
- Efficiently managed telephone communications, taking detailed messages and ensuring they were promptly distributed to the appropriate personnel.
- Maintained regular communication with customers and liaison with other offices, ensuring high standards of customer service and operational coordination.
- Responsibly managed financial transactions, posting common charge payments for condominiums accurately and on time.
- Performed monthly reconciliations of accounting folders, verifying that all financial postings were accurate to ensure transparency and compliance.
- Supported the management of condominium operations and provided assistance to other property managers, enhancing the efficiency of account management across multiple properties.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Manchester, NH12.2022
Bachelor of Science - Criminal Justice: Law Enforcement Technology
Farmingdale State College
Farmingdale, NY12.2018
Skills
- Risk Management
- Regulatory Compliance
- Hardware Troubleshooting
- Remote Technical Support
- Incident Management
- Microsoft Office
- Sorian
- Allscripts
- ECare Next
- Operating Systems Knowledge
Timeline
Patient Account Representative
Northwell Health
12.2025 - Current
Service Desk Analyst
Altera
05.2023 - Current
Administrative Support Assistant
Northwell Health Physician Partners
08.2021 - 04.2023
Office Assistant
Excalibur Management Services
10.2019 - 08.2021
Bachelor of Science - Criminal Justice: Law Enforcement Technology
Farmingdale State College
Bachelor of Science - Cyber Security
Southern New Hampshire University