Lyric Hankins
Stillwater,OK
Summary
Results-driven professional with extensive experience in healthcare, specializing in process optimization and productivity enhancements. Proven track record of resolving delinquencies and elevating team performance, contributing to improved operational efficiency. Core competencies include data analysis, strategic planning, and team leadership. Committed to leveraging expertise to drive continuous improvement initiatives within the industry.
Overview
5
5
years of professional experience
Work History
Patient Account Representative
Stillwater Medical Urgent Care
03.2025 - Current
- Managing patient accounts, processing payments, and maintaining accurate financial records.
- Providing excellent customer service and support to patients regarding billing inquiries and insurance claims.
- Ensuring compliance with confidentiality standards, and optimizing billing processes for efficiency.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Created new patient files according to established procedures and protocols.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Resolved inquiries from patients, families and external payers.
Health Services Administrator
United States Air Force
10.2019 - 12.2023
- Managed medical records, ensuring efficient organization and compliance
- Coordinated admission and discharge processes to streamline patient flow
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Oversaw clinic inspections and procurement of medical supplies, improving efficiency
- Assisted in personnel training and performance evaluations, enhancing staff productivity
Education
Bachelor of Science - Sociology
Oklahoma State University
Stillwater, OK05.2025
Associate of Arts - Health Service Management
Community College of the Air Force
Montgomery, AL08.2023
Skills
- Microsoft SharePoint
- Risk Assessment
- Health Service Administration
- Customer service
- Leadership
- Communication
- Empathy
- Teamwork
- Integrity
- Secret clearance
- Personnel reliability
- Tactical Combat Casualty Care
Awards
- Airman of the Year – 2021
- Airman of the Month – 07/21
- HonorSociety.org
- Alpha Kappa Delta - International Sociology Honor Society
- Alpha Lambda Delta Honor Society (3.7 GPA)
- OSU President’s Honor Roll
- Professional Development Certificate
- Back to Basics Business Training Certificate
- Drug Demand Reduction Program
Accomplishments
· Airman of the Year – 2021
· Airman of the Month – July 2021
· HonorSociety.org
· Alpha Kappa Delta - International Sociology Honor Society
· Alpha Lambda Delta Honor Society (3.7 GPA)
· OSU President’s Honor Roll
· Professional Development Certificate
· Back to Basics Business Training Certificate
· Drug Demand Reduction Program
Timeline
Patient Account Representative
Stillwater Medical Urgent Care
03.2025 - Current
Health Services Administrator
United States Air Force
10.2019 - 12.2023
Bachelor of Science - Sociology
Oklahoma State University
Associate of Arts - Health Service Management
Community College of the Air Force
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