Jocelyn Andrade
Houston,TX
Summary
Versatile and hardworking professional who is willing to expand my knowledge in the healthcare setting. Looking to secure a position which will permit me to use the skills, experience and knowledge that I've achieved in my 5 years working in healthcare and management setting while expanding those skills.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
University Of Texas MD Anderson Cancer Center
Houston, TX
05.2021 - Current
- Works closely with physicians, Off-Shift Administrator, Nursing Off-Shift Administrator and RN's to place transfer patients into MDA's hospital system.
- Three years of program management experience in patient care settings.
- Communicate effectively with assigned admitting same day add-ons.
- Facilitates communication between patient and various departments and staff.
- Contracts external hospital to confirm patients accuracy in patients' diagnoses and treatments.
- Addresses patients' complaints through timely corrective actions and appropriate referrals which maintains patient satisfaction.
- Assist and work closely coordinating transfers that require procedures promptly upon arrival
- Ensures that patients' and their families understand hospital policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Checks on-call schedules to ensure communication with the correct faculty members.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Data entry of same day on surgery admits on excel.
Assistant Manager
Dillards Dept Store
Pearland, TX
03.2016 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Bachelor of Science - Psychology
University of Houston - Clear Lake
Houston, TX12.2024
Associate of Science - Psychology
Houston Community College
Houston, TX12.2020
High School Diploma -
Dulles High School
Sugar Land, TX06.2014
Skills
- Patient Admitting
- Customer Service
- Patient Intakes
- Directing Callers
- Word Processing
- Microsoft Outlook
- Microsoft WIndows
- Microsoft Sharepoint
- Microsoft Access
- Data Entry Documentation
- Admissions Screening
- Medical History
- Documentation
- Organization and Time Management
- Reading Comprehension
- Critical Thinking
- Document Retrieval
- Active Listening
- Learning Assessments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
University Of Texas MD Anderson Cancer Center
05.2021 - Current
Assistant Manager
Dillards Dept Store
03.2016 - 05.2021
Bachelor of Science - Psychology
University of Houston - Clear Lake
Associate of Science - Psychology
Houston Community College
High School Diploma -
Dulles High School