Amanda Rose
Clover
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Patient Service Representative
Family Medicine Associates
York
03.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries, providing clear information and support.
- Coordinated communication between patients and healthcare providers effectively.
MCS 1
Family Trust Federal Credit Union
Clover
06.2021 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager
Horizon Pest Management
York
05.2018 - 06.2020
- Coordinated office operations and maintained efficient workflow at Horizon Pest Management.
- Managed scheduling and appointment setting for pest control technicians.
- Oversaw inventory management and ordered office supplies as needed.
Substitute Teacher
Source4Teachers
Clover
08.2017 - 05.2018
- Substituted all subjects, Math, English, Computers, for all grades.
- Substitute in a special needs class.
Store Manager/ Customer Service/ Professional
Check Into Cash
Gaffney
02.2013 - 07.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Customer service, money management, deposits, prepared tills for start of shifts, verified and counted tills at the end of each shift.
- Managed bank transactions to keep change for all customers.
- Scheduled employees work rotation.
Education
Medical Assistant - Medical
Penn Foster College
Scottsdale, AZ 11.2025 - 07.2026
High School -
Forestview High School
Gastonia, North CarolinaSkills
- Medical terminology
- Patient care
- Electronic health records
- Appointment scheduling
- Customer service
- Team collaboration
- Effective communication
- Appointment reminders
- Patient feedback collection
- Medicaid
- Clinical data entry
- Check-in coordination
- Insurance verifying
- Patient confidentiality
- Onsite tours
- Phone etiquette
- Office administration
- Telehealth support
- Medical billing
- Scheduling appointments
- Conflict resolution
- Payment collection
- Patient education
- Queue management
- Insurance verification
- Patient interviewing skills
- Document filing
- Financial needs determination
- Patient greeting
- Bookkeeping support
- Verbal and written communication
- Eligibility determination
- Data entry proficiency
- Patient follow-up
- HIPAA compliance
- System updates
- Directing callers
- Sterilization procedures
- Interpreting physician orders
- Appointment confirmation
- Patient intake
- Data protection
- Medical filing
- Front desk supervision
- Patient admitting
- Routing lab results
- Workflow optimization
- Medical insurance
- Recording histories
- Phone and email etiquette
- Admitting coordination
- Payment processing
- Intake assessment
- Fee collection
- Records maintenance
- Cross-cultural sensitivity
- Healthcare industry
- Problem resolution
- Time management
- Reception management
Certification
State of South Carolina Notary Public, 10/28/19
Timeline
Medical Assistant - Medical
Penn Foster College
11.2025 - 07.2026
Patient Service Representative
Family Medicine Associates
03.2023 - Current
MCS 1
Family Trust Federal Credit Union
06.2021 - 01.2023
Office Manager
Horizon Pest Management
05.2018 - 06.2020
Substitute Teacher
Source4Teachers
08.2017 - 05.2018
Store Manager/ Customer Service/ Professional
Check Into Cash
02.2013 - 07.2013
High School -
Forestview High School