Jenna Smalenski

The Color & Curl Concierge / Colour & Curl Specialist is a steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills.

• Creating increased customer retention and loyalty.
• Building lasting relationships and driving behaviors that grow brand awareness and hair color market share.
• Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education both in-store and virtually.
• Providing color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Coordinated product displays and promotional materials to enhance store aesthetics and drive sales.

Ambassador, leader, and critical component in ensuring that the restaurant is successful in all aspects of the Create Raving Fans model. This position works closely with the Operations Directors to ensure excellence and remarkable experiences for each guest, all day, every day.

• Supervised daily operations, ensuring adherence to quality and service standards.
• Trained and mentored team members, fostering a collaborative work environment.
• Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
• Developed scheduling strategies to align workforce with peak service hours.
• Led team meetings to communicate goals, performance expectations, and feedback.
• Monitored compliance with health and safety regulations, promoting a safe workplace environment.