Jenna Smith
Sterling Heights,MI
Summary
Responsible and adaptable to a fast-paced environment, with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Willing and Able to learn new things quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
The Garfield Cafe
Sterling Heights , MI
12.2023 - 06.2024
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Performed basic math calculations when computing bills for customers' meals.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waitress
Dk Koney Island
Sterling Heights, MI
08.2022 - 12.2023
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Performed basic math calculations when computing bills for customers' meals.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
Jamboozies Bar and Grill
Sterling Heights, MI
12.2022 - 07.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Employee
Dominos Pizza Inc.
Knoxville, TN
04.2022 - 05.2022
- Maintained cleanliness of restaurant according to health code regulations.
- Resolved customer complaints promptly and professionally.
- Maintained inventory of supplies, ingredients, and equipment.
- Monitored quality assurance standards for all products served.
- Adhered to company food, safety, quality and sanitation policies.
Submaker
SUBWAY®Restaurants
Rocky Top, TN
04.2020 - 08.2021
- Assisted in training new employees in proper sandwich-making techniques.
- Adhered to safety guidelines while operating kitchen equipment such as slicers and ovens.
- Maintained cleanliness of the restaurant area at all times.
- Monitored inventory levels of supplies needed for sandwich making operations.
- Checked expiration dates on all food items to ensure freshness.
- Stocked refrigerators with ingredients necessary for sandwich preparation.
- Prepared a variety of meats, cheeses, sauces, dressings and toppings for sandwich making.
- Operated cash registers to process payments from customers.
- Followed company recipes when preparing sandwiches and other food items.
Employee
Pizza Inn Restaurant
Tazewell , TN
08.2019 - 03.2020
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided table service to guests by refilling drinks and clearing dishes.
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
Employee
Hungry Howies Pizza & Subs
Port Huron, MI
10.2018 - 06.2019
- Rotated stock items so that oldest product was used first.
- Cleaned and sanitized kitchen surfaces and equipment.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Measured ingredients accurately using measuring cups or scales.
- Adhered to sanitation standards when handling food products and utensils.
- Followed established recipes when creating specialty pizzas requested by customers.
- Prepared dough and sauce for pizzas according to recipes.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
Education
High School Diploma -
Anderson County High School
Clinton, TN05-2021
Some College (No Degree) - Liberal Arts And General Studies
The University of Tennessee - Knoxville
Knoxville, TNSome College (No Degree) - General Studies
Macomb Community College
Warren, MISkills
- Customer Service
- Order Accuracy
- Point of sale systems
- Safe Food Handling
- Regulatory Compliance
- Complex Problem-Solving
- Upselling techniques
- Greeting guests
- Menu Memorization
- Cash Handling
- Item promotion
- Performance Improvement
- Handling Complaints
- Team Collaboration
Accomplishments
- Scholastics Gold Key winner
- AP Classes In High School
- Currently Interning at NRM Stream cast
Languages
Sign Language
Limited
Certification
- Michigan Alcohol seller/server Course
Timeline
Waitress
The Garfield Cafe
12.2023 - 06.2024
Waitress
Jamboozies Bar and Grill
12.2022 - 07.2023
Waitress
Dk Koney Island
08.2022 - 12.2023
Employee
Dominos Pizza Inc.
04.2022 - 05.2022
Submaker
SUBWAY®Restaurants
04.2020 - 08.2021
Employee
Pizza Inn Restaurant
08.2019 - 03.2020
Employee
Hungry Howies Pizza & Subs
10.2018 - 06.2019
High School Diploma -
Anderson County High School
Some College (No Degree) - Liberal Arts And General Studies
The University of Tennessee - Knoxville
Some College (No Degree) - General Studies
Macomb Community College
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