Jenna Smith
Greensboro,NC
Overview
10
10
years of professional experience
Work History
General Manager
Spring Garden Bakery and Coffeehouse
Greensboro, USA
09.2019 - Current
- Created memorable coffee experiences by offering excellent product quality in high-pressure settings
- Displayed a genuine passion for great coffee and the catering industry and manage the unit as if it is their own
- Enhanced revenue growth by conceptualizing and implementing novel sales initiatives.
- Display creativity in creating an enjoyable, comfortable environment for customers
- Plan, schedule and supervise shop production, shipping and cleaning activities to highest safety and sanitation standard
- Supervise, evaluate, train and schedule work of staff
- Order and arrange for correct ingredients, supplies and equipment using computerized system
- Assure the proper use and care by staff of a large variety of highly specialized production equipment
- Develop, maintain and update recipe files
- Assist bakers with production of new products or when schedule falls behind
Lead Barista
Coffeeology
Greensboro, USA
08.2017 - 09.2018
- Be pro-active in solving customer problems and satisfying customers in various situations
- Educate all staff on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends
- Motivate staff to maintain quality and consistently produce all products offered
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks)
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
Front Desk Receptionist/ Day care
Golds Gym
Greensboro, USA
06.2015 - 10.2016
- Created an infant area, toddler area and preschool area of play within the daycare
- Carefully monitored children's play activities
- Familiarized parents with center's policies, regulations, fees and curriculum
- Executed caregiving tasks such as feeding, diapering, and ensuring rest.
- Created repeat business by developing long-term relationships with regular customers
- Monitored multiple databases to keep track of all company inventory
- Greeted guests and processed their check-ins
- Confirmed reservations and assigned rooms
- Processed all payment types including cash, checks, debit and credit cards
- Answered, recorded, and routed phone calls to appropriate person
Fitness Consultant
Gold's Gym
Greensboro, USA
06.2015 - 10.2016
- Model and promote the mission, values and guiding principles of the gym through appropriate appearance, words and actions
- Engage in opportunities that positively impact the member experience
- Build a network of contacts through prospecting and referrals
- Reach and surpass monthly sales projections
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Verbal and written communication
- Administrative skills
- Business development
Timeline
General Manager
Spring Garden Bakery and Coffeehouse
09.2019 - Current
Lead Barista
Coffeeology
08.2017 - 09.2018
Front Desk Receptionist/ Day care
Golds Gym
06.2015 - 10.2016
Fitness Consultant
Gold's Gym
06.2015 - 10.2016