Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jenna Smith

Sanford,FL

Summary

Results-driven Practice Manager known for high productivity and efficient task completion. Specialized in operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Manager

Volusia Woods Animal Clinic
Orange City, FL
02.2024 - Current
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.

Veterinary Technician

Volusia Woods Animal Clinic
Orange City, FL
07.2018 - 02.2024
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.

Warehouse Manager

River City Catering
Sanford, FL
08.2016 - 07.2018
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Seminole High School
Sanford, FL
05-2017

Skills

  • Budget management
  • Staff training
  • Team building
  • Problem solving
  • Client communication
  • Workflow management

Certification

  • Canine and Feline CPR Certified

Accomplishments

  • Promoted to Lead Veterinary Technician March of 2021
  • Promoted to Practice Manager February of 2024

Timeline

Practice Manager

Volusia Woods Animal Clinic
02.2024 - Current

Veterinary Technician

Volusia Woods Animal Clinic
07.2018 - 02.2024

Warehouse Manager

River City Catering
08.2016 - 07.2018

High School Diploma -

Seminole High School

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