Jenna Swenson
Minneapolis,MN
Summary
Results-driven Event Manager recognized for exceptional service delivery and meticulous attention to event logistics. Skilled in team collaboration, ensuring flawless execution and surpassing client goals at every phase.
Overview
7
7
years of professional experience
Work History
Banquet Manager
CSM Corporation
Minneapolis, MN
08.2024 - 10.2025
- Led high-volume event operations for conferences with 100 to 1,000+ attendees, achieving a 92% guest satisfaction rating.
- Collaborated with sales, culinary, and operations teams to finalize BEOs, logistics, AV requirements, and floor plans.
- Acted as primary client liaison during events, proactively addressing needs and resolving escalations.
- Analyzed operational costs and vendor pricing to enhance budget forecasting and profitability, decreasing beverage spend from 15% to 13%.
Event Manager
Crave Catering
Minneapolis, MN
02.2024 - 08.2024
- Directed logistics for corporate and social events with as many as 800 participants.
- Partnered with venues and rental services to create strategic designs that improve attendee engagement.
- Implemented training standards that ensured high-quality service delivery across various events.
- Coordinated comprehensive details including room configurations, vendor management, and staff assignments.
Event Director
BI Worldwide
Edina, MN
12.2022 - 02.2024
- Oversaw comprehensive logistics for corporate meetings and incentive programs, including venue requirements, materials, and staffing.
- Managed detailed production schedules, timelines, registration processes, room assignments, and travel coordination for flawless event delivery.
- Generated post-event reporting to ensure accurate billing reconciliation and proper accounting of all program expenses.
Cashier
Costco
Woodbury, MN
10.2020 - 12.2022
- Provided exceptional customer service while supporting warehouse and front-end operations in a high-volume environment.
- Trained new employees to improve operational accuracy and consistency in service delivery.
- Achieved 56% membership capture rate during promotional initiatives through strategic contributions.
Executive Meeting Manager
Hyatt Place
Saint Paul, MN
01.2019 - 12.2020
- Oversaw all aspects of corporate and social group meetings from RFP through post-event evaluation, ensuring alignment with client needs.
- Facilitated coordination of room blocks, event orders, and interdepartmental operations for seamless service delivery.
- Collaborated with clients during site tours to customize agendas, room configurations, AV setups, and catering services.
Education
Bachelor of Science - Hospitality Management
University of Wisconsin - Stout
Skills
- On-site execution
- Cross-functional team leadership
- Vendor coordination
- Budget management
- Event logistics
- Problem solving
Timeline
Banquet Manager
CSM Corporation
08.2024 - 10.2025
Event Manager
Crave Catering
02.2024 - 08.2024
Event Director
BI Worldwide
12.2022 - 02.2024
Cashier
Costco
10.2020 - 12.2022
Executive Meeting Manager
Hyatt Place
01.2019 - 12.2020
Bachelor of Science - Hospitality Management
University of Wisconsin - Stout