Jenna Terzo
Kelley Grant & Tanis Law
BOCARATON,FL
5
years of professional experience
Highly organized professional experienced in managing front desk operations and coordinating office logistics. Skilled in improving appointment scheduling and document organization, contributing to overall team efficiency and enhanced client interactions.
Work History
Receptionists
2 Years 4 Months- Managed front desk operations, ensuring seamless visitor experience and professional communication.
- Streamlined appointment scheduling process, enhancing client satisfaction and reducing wait times.
- Coordinated office logistics, including mail distribution and supply management for efficient daily operations.
- Developed and maintained filing systems to improve document retrieval and organization accuracy.
- Assisted in preparing legal documents, ensuring compliance with firm standards and attention to detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Server (To-Go Specialist)
1 Year 4 Months- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Assisted in training new servers on menu knowledge and service protocols, enhancing team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Welcomed guests with personable attitude and smile.
Hostess
1 Year 7 Months- Greeted and seated guests, managing waitlists efficiently during peak hours.
- Coordinated with kitchen and service staff to ensure smooth dining experiences.
- Monitored dining area for cleanliness and guest satisfaction throughout shifts.
- Assisted in training new host staff on operational procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, inform customers of wait times and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials
Education
High School Diploma
Skills
Organizational management
Time optimization
Telephone communication
Information organization
Customer/Client relations
Team collaboration
Timeline
Receptionists
Kelley Grant & Tanis Law
04.2021 - 08.2023Read More
Server (To-Go Specialist)
Millers Ale House Bar and Grill
02.2020 - 06.2021Read More
Hostess
Duffys Sports Grill
06.2018 - 01.2020Read More
Boca Raton Community High School
High School Diploma
Read More