Jenna Kortan
Hampton,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Vacasa
Panama City Beach, FL
06.2017 - 03.2024
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
In Home Elderly Care/Cleaning
Self-employeed
Panama City, FL
02.2020 - 08.2024
- Cleaned various surfaces in assigned areas to maintain hygiene standards.
- Laundry
- Walking assistance
- Attending to all needs
Front Desk/Housekeeper
LaQuinta Inn & Suits
Panama City, FL
03.2016 - 06.2017
- Inspected guest rooms, lobbies and common areas for cleanliness and tidiness to ensure high standards for guest experience.
- Replenished room supplies, including drinking glasses, bathroom items, writing supplies, and hotel brochures to enhance guest comfort and satisfaction.
- Assisted guests by providing detailed information and resolving complaints to improve overall guest satisfaction.
CSR
General Dynamics
Panama City, FL
05.2014 - 03.2016
- Delivered primary customer support to internal and external customers, ensuring effective issue resolution.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Identified customer issues and analyzed root causes to effectively resolve product or service complaints.
Education
High School Diploma -
Rosenwald High School
Panama City, FL03.2011
Skills
- Team Building
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Friendly, positive attitude
- Flexible and adaptable
- Organizational management
- Excellent communication
Timeline
In Home Elderly Care/Cleaning
Self-employeed
02.2020 - 08.2024
Housekeeping Supervisor
Vacasa
06.2017 - 03.2024
Front Desk/Housekeeper
LaQuinta Inn & Suits
03.2016 - 06.2017
CSR
General Dynamics
05.2014 - 03.2016
High School Diploma -
Rosenwald High School