Jenna Trigo
Falling Waters,WV
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
11
11
years of professional experience
Work History
Claims Support Specialist
MetLife
10.2017 - Current
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Developed and implemented strategies to improve claim processes.
- Mentored three Multi-State Paid Family Leave Teams, ensuring successful implementations of regulations
- Analyzed and addressed escalated claims to resolve issues quickly.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Digital Services Specialist
Bank of America
01.2014 - 10.2017
- Worked as a Digital Services Specialist as well as an escalation Tiger Team Associate
- Troubleshooted and researched complex problems and delivered solutions to clients
- Handled manager escalations from clients and managed teams effectively
- Created and delegated team challenges as well as compiled daily team statistics.
Dispatcher
AAA Northeast
09.2012 - 01.2014
- Communicated with drivers and customers to coordinate timely assistance.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of AAA fleet vehicles.
- Maintained professional relationship with customers and various drivers to increase trust, reliability and rapport.
Education
Associate of Science in Business Administration -
Mohawk Valley Community College
Utica, NYBachelor of Science in Business Administration -
SUNY Polytechnic Institute
Utica, NY05.2024
Skills
- Technical Writing
- Multitasking
- Analytical Skills
- Problem Solving
- Claims Analysis
- Regulatory Compliance
- Time Management
- Adaptability
- Team Collaboration
- Conflict Resolution
References Available
References available upon request.
Timeline
Claims Support Specialist
MetLife
10.2017 - Current
Digital Services Specialist
Bank of America
01.2014 - 10.2017
Dispatcher
AAA Northeast
09.2012 - 01.2014
Associate of Science in Business Administration -
Mohawk Valley Community College
Bachelor of Science in Business Administration -
SUNY Polytechnic Institute
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