JENNA TUCKER
Washington
Summary
Dedicated and compassionate professional with extensive experience in patient navigation, customer service, and healthcare coordination. Proven ability to effectively manage patient interactions, resolve inquiries, and optimize workflow in clinical and remote settings. Highly skilled in utilizing EMR systems, ensuring HIPAA compliance, and delivering exceptional service to enhance patient and customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Assistant- Contingent
Corewell Health
10.2024 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Radiology Technician Assistant- Contingent
Henry Ford Macomb Hospital
10.2022 - Current
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
Radiology Patient Navigator
Henry Ford Macomb Hospital
03.2022 - 01.2025
- Advocate for patient rights and provide clear explanations of medical procedures
- Collaborate with healthcare providers to facilitate efficient treatment plans
- Address patient inquiries, resolve concerns, and provide support in a fast-paced healthcare environment
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
Remote Patient Care Coordinator
Meridian Health Plan
01.2018 - 03.2022
- Managed patient interactions via phone and online platforms, assisting with scheduling and medical inquiries
- Maintained accurate electronic health records while ensuring HIPAA compliance
- Provided clear and empathetic communication to support patients in navigating their healthcare options
- Trained new coordinators, improving team efficiency and knowledge
Medical Sales Support Representative
Tactile Medical
01.2017 - 02.2018
- Provided customer service and technical support to healthcare providers and patients
- Processed orders and ensured timely product delivery, resolving customer inquiries efficiently
- Maintained detailed sales records, tracking performance and improving service quality
Weight Loss Coach
Medifast, Inc.
04.2016 - 01.2017
- Assisted clients in developing personalized health and nutrition plans
- Provided virtual coaching, motivation, and support to clients on their weight loss journeys
- Maintained client records and tracked progress to ensure long-term success
Administrative Assistant
Grand Rapids Natural Health
06.2015 - 03.2016
- Managed confidential patient files, ensuring secure and organized documentation
- Directed calls and inquiries, providing prompt and professional assistance
- Scheduled appointments and coordinated daily operations to optimize workflow
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Allied Health
Grand Valley State University
Allendale, MI04-2016
Skills
- Customer service
- Computer skills
- Vital signs monitoring
- Patient care
- Privacy and confidentiality
- Infection control
- Critical thinking skills
- HIPAA compliance
Certification
BLS for Healthcare Providers, 09/30/25
Timeline
Nurse Assistant- Contingent
Corewell Health
10.2024 - Current
Radiology Technician Assistant- Contingent
Henry Ford Macomb Hospital
10.2022 - Current
Radiology Patient Navigator
Henry Ford Macomb Hospital
03.2022 - 01.2025
Remote Patient Care Coordinator
Meridian Health Plan
01.2018 - 03.2022
Medical Sales Support Representative
Tactile Medical
01.2017 - 02.2018
Weight Loss Coach
Medifast, Inc.
04.2016 - 01.2017
Administrative Assistant
Grand Rapids Natural Health
06.2015 - 03.2016
Bachelor of Science - Allied Health
Grand Valley State University
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