Jennifer McDonald
Greeley,CO
Summary
Proven administrative professional with a track record of enhancing efficiency and productivity at AppleOne Employment Services. Expert in Microsoft Excel and adept at fostering professional relationships, I significantly improved document organization and streamlined office operations. Demonstrates exceptional customer service and problem-solving skills, contributing to a positive work culture and operational excellence.
Overview
11
11
years of professional experience
Work History
Contingent Employee
AppleOne Employment Services
Greeley, CO
09.2019 - 01.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
University of Northern Colorado
Greeley, CO
12.2012 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
None - Early Childhood Education
Orange Coast College
Costa Mesa, CASkills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Customer and client relations
Computer Proficiency
Filing
Customer Relations
Clerical Support
Critical Thinking
Strong Problem Solver
Documentation and Recordkeeping
Professional Communication
Database entry
Dedicated Team Player
Verbal Communication
Timeline
Contingent Employee
AppleOne Employment Services
09.2019 - 01.2024
Administrative Assistant
University of Northern Colorado
12.2012 - 05.2019
None - Early Childhood Education
Orange Coast College