Nicholas Herrera
Bensenville,IL
Summary
Dynamic operations professional with robust analytical skills and a strategic mindset, driving impactful results in any organization. Proven track record of streamlining processes, optimizing resources, and enhancing operational efficiency to meet evolving business demands. Committed to fostering team collaboration and adaptability, ensuring seamless alignment with organizational goals. Expertise in data analysis, project management, and problem-solving guarantees reliable performance that contributes to overall success.
Overview
4
4
years of professional experience
Work History
Operations Analyst | Contingent
CIBC
10.2024 - 10.2025
- Process domestic and international wire transfers using the bank’s wire system.
- Investigate and analyze daily wire transactions to ensure accuracy and compliance.
- Collaborate with internal business units to resolve wire-related inquiries and provide clients with necessary information for wire initiation.
- Reconcile wire transactions in the bank’s general ledger accounts to maintain financial accuracy.
Mortgage Loan Officer
The Federal Savings Bank
03.2022 - 04.2024
- Collaborated with underwriters to resolve application issues and expedite loan processing.
- Communicated with clients, processing teams, and third parties to ensure timely loan closings.
- Provided accurate loan status updates to maintain high customer satisfaction which drove referral business.
- Reviewed loan applications and credit reports to assess eligibility and risk.
- Negotiated loan terms with clients to maximize profitability and ensure long-term satisfaction.
Associate Banker
Chase Bank
10.2021 - 02.2022
- Opened, closed, and updated customer accounts while promoting additional banking products.
- Educated customers on banking services, including online and mobile banking.
- Processed high-volume wire transfers with precision and efficiency.
- Developed and implemented sales and customer service strategies to drive revenue growth and increase client acquisition.
Education
Associate Degree - Associates of Arts
Rock Valley College
Rockford, Illinois05.2022
Skills
- Sales Strategies
- Business Development
- Market Research & Analysis
- Data Collection & Reporting
- Strong Communication Skills
- Negotiation Tactics
- Self–Starter
- Account Management
- Team leadership
- Customer Service
LANGUAGES
Fluent in Spanish
Fluent in English
Timeline
Operations Analyst | Contingent
CIBC
10.2024 - 10.2025
Mortgage Loan Officer
The Federal Savings Bank
03.2022 - 04.2024
Associate Banker
Chase Bank
10.2021 - 02.2022
Associate Degree - Associates of Arts
Rock Valley College
Similar Profiles
Mathieu KhazakaMathieu Khazaka
Financial Services Representative at CIBCFinancial Services Representative at CIBC
Rita DeFazioRita DeFazio
CSR at CIBCCSR at CIBC
Saniya FrancisSaniya Francis
Mortgage Officer at CIBCMortgage Officer at CIBC
Sara MaxwellSara Maxwell
Software Engineering Intern at Zebra TechnologiesSoftware Engineering Intern at Zebra Technologies
Mariah NepomucenoMariah Nepomuceno
Audiology Assistant at Hearing Professionals of IllinoisAudiology Assistant at Hearing Professionals of Illinois