JENNA VALENZUELA
Mesa,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to best offer educational access to everyone while working in a meaningful setting to leverage education and technical background- bringing efficient and modern solutions to education online.
Overview
8
8
years of professional experience
Work History
Program & Internship Services Manager
Year Up
10.2023 - Current
- Uphold nonprofit mission
- Lead and manage 40 young adults and 10 coaches
- Provide coaching and track progress of students
- Facilitate weekly trainings for students and staff
- Work closely with leadership and stakeholders to support program growth and progress
- Assist in technical support for students with CRM learning systems.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
Student Success Manager II
Fullstack Academy Tech Bootcamp
08.2021 - 06.2023
- Responsible for entire student onboarding process
- Successfully retain over 90% cumulative successful graduates per cohort
- Facilitate 1x1 student coaching sessions
- Develop and present Orientation presentation to students throughout the cohort
- Document student interaction on various CRM systems
- Assist in technical support for students with CRM learning systems
- Manage instructional staff
- Track and report data
- Collect and communicate feedback.
Student Services Advisor
Fullstack Academy
09.2019 - 08.2021
- Communicate and articulate unique value of Fullstack Academy programs
- Capture notes and accurately update CRM databases
- Manage, maintain, and monitor student learning systems.
- Enhanced student engagement through the development and implementation of interactive workshops and seminars.
Academic Advisor
American Intercontinental University
02.2018 - 09.2019
- Provided positive coaching and virtual support to 200 students nationally
- Discretely and thoroughly document student interactions
- Accurately measured and reviewed student retention and success through data and daily tracking
- Lead training and coaching of new advisors in various departments
- Served as team leader to support advisors and students in escalated situations
- Teach and monitor Orientation class to incoming students.
Academic Advisor of Psychology & Neuroscience
University of Colorado Boulder
08.2016 - 01.2018
- Accurately advise degree students on academic and accreditation requirements
- Monitor and track grades and student performance
- Serve as main resource with faculty and department staff
- Maintain accurate notes in CRM systems
- Serve on Leadership committee with Faculty and Directors of the Arts & Sciences College.
Executive Assistant to the Assistant Dean & Dean's Office Coordinator
University of Colorado Boulder
08.2015 - 08.2016
- Supervised student employees and Operations staff
- Communication Rep to University representatives
- Serve as unique operational member of the Arts & Sciences Leadership Committee
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Education
BA - Social Sciences
University of Colorado
Denver, CO01.2016
Skills
- Leadership
- Innovation
- Project management
- Program management
- Canvas
- Operations Management
- Cross-functional Collaboration
- Process Improvement
- Team Leadership
- Problem Solving
Websites
Timeline
Program & Internship Services Manager
Year Up
10.2023 - Current
Student Success Manager II
Fullstack Academy Tech Bootcamp
08.2021 - 06.2023
Student Services Advisor
Fullstack Academy
09.2019 - 08.2021
Academic Advisor
American Intercontinental University
02.2018 - 09.2019
Academic Advisor of Psychology & Neuroscience
University of Colorado Boulder
08.2016 - 01.2018
Executive Assistant to the Assistant Dean & Dean's Office Coordinator
University of Colorado Boulder
08.2015 - 08.2016
BA - Social Sciences
University of Colorado