Jenna VanDam

Create branding materials and marketing videos using Canva and Google Workspace. Manage social media scheduling and Google Business Profile engagement to drive digital presence. Coordinate high-priority calendars, meeting logistics, and community outreach. Standardize workflows through strategic document creation and internal form management.

• Handle daily operational support and administrative coordination in a high-volume environment
• Manage large volumes of inbound and outbound email communications with accuracy and professionalism
• Draft billing, scheduling, service update, and resolution messaging
• Coordinate appointment scheduling and service workflows across internal teams
• Track tasks, communications, and follow-ups using Excel and internal systems
• Maintain accurate records and documentation to support operational efficiency
• Proactively identify issues and communication gaps before escalation
• Collaborate cross-functionally with operations and billing teams
• Use AI tools to improve clarity, speed, and consistency of written communication

• Coordinated employee schedules to provide adequate staff coverage.
• Supported recruiting, training, and professional development efforts.
• Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
• Fostered team-oriented environment that encouraged collaboration and high performance.
• Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
• Coordinated scheduling to optimize staffing levels during peak and off-peak hours.
• Resolved customer complaints or issues in timely manner.
• Oversaw daily operations to ensure compliance with company policies and standards.
• Cultivated relationships with customers to build loyalty and repeat business.
• Implemented company policies and procedures consistently amongst staff members.