Jenna Walker
Edwardsville,IL
Summary
Detail-oriented healthcare professional with clinical experience supporting patient care, documentation, and care coordination in medical settings. Senior Human Biology student with a strong academic foundation in biological sciences and a focused interest in medical and reproductive genetics. Demonstrated ability to communicate complex health information with clarity, sensitivity, and professionalism while maintaining strict confidentiality. Committed to ethical, patient-centered care and pursuing advanced training in genetic counseling.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Associated Physicians Group
Alton, IL
08.2025 - Current
- Perform nurse visits, patient intake, vital signs, and clinical documentation
- Room patients and support providers and medical assistants during exams and procedures (EKGs, ear irrigations, in-office treatments)
- Manage prescription requests and pharmacy communications (Rx Manager)
- Prepare charts and verify labs, imaging, and documentation prior to appointments
- Contact patients to resolve missing pre-visit requirements
- Perform brace fittings and provide patient education
- Sort and manage incoming faxes and clinical records
- Provide rooming and triage coverage during staff shortages
- Support preventive and wellness visits, including Healthy Maintenance appointments
- Send Enhanced Wellness Care (EWC) patient reminders
Chiropractic Therapy Assistant
Knoxville Chiropractic Solutions
Knoxville, TN
07.2024 - 07.2025
- Managed front desk duties including patient scheduling, check-in, and insurance verification
- Performed therapeutic tasks such as CBP traction setup and rehab support
- Assisted the doctor with operational tasks, including coordination with EHR providers, internet service vendors, and software troubleshooting
- Helped maintain smooth clinic operations through administrative and clinical support
- Provided patient-centered care in a fast-paced chiropractic environment
Physical Therapy Technician
Tristar Physical Therapy
Maryville, TN
12.2023 - 07.2024
- Assisted physical therapists in setting up and supervising therapeutic exercises and treatments
- Guided patients through exercise programs under therapist direction
- Cleaned and prepared treatment areas and equipment between sessions
- Recorded patient progress and supported documentation for accurate charting
- Provided friendly and encouraging support to patients throughout recovery
Chiropractic Therapy Assistant
Germantown Chiropractic Clinic
Germantown, TN
09.2022 - 08.2023
- Performed front desk responsibilities including scheduling, check-ins, and patient communication
- Administered therapies such as PEMF, cold laser, spinal decompression, e-stim, and heat/ice
- Posted EOBs and supported billing and claims documentation
- Made personal injury case calls to attorneys and insurance companies
- Maintained a welcoming and efficient environment for patients
Education
Bachelor of Science - Human Biology
Logan University
Chesterfield, MOSkills
Patient-centered communication and empathetic care
Active listening and rapport building
Clinical documentation and EMR/EHR systems
HIPAA compliance and confidentiality
Patient education and explanation of medical information
Medical terminology
In-office procedure and exam support (EKGs, treatments)
Prescription coordination and pharmacy communication
Chart preparation and pre-visit review
Patient follow-up and care coordination
Time management and multitasking in fast-paced clinical settings
Professional teamwork and interdisciplinary collaboration
Timeline
Medical Assistant
Associated Physicians Group
08.2025 - Current
Chiropractic Therapy Assistant
Knoxville Chiropractic Solutions
07.2024 - 07.2025
Physical Therapy Technician
Tristar Physical Therapy
12.2023 - 07.2024
Chiropractic Therapy Assistant
Germantown Chiropractic Clinic
09.2022 - 08.2023
Bachelor of Science - Human Biology
Logan University