Jenna Waugh
Lexington,KY
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Adapt Health
01.2020 - Current
- Executed visual merchandising strategies to attract customers and drive sales.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Surgical Scheduler Coordinator
Baptist Health Medical Center
09.2016 - 01.2020
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
Surgical Scheduler Coordinator/Clinical Staff Assistant
University Of Kentucky - KY Clinic
05.2013 - 07.2016
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Checked patients in and out and collected payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
Nursing Care Technician
University Of Kentucky Medical Center
03.2009 - 10.2012
- Expedited recovery times by assisting with wound care management, dressing changes, and post-operative care procedures.
- Enhanced patient care by providing hands-on assistance with daily activities and personal hygiene.
- Ensured a safe environment through meticulous adherence to infection control protocols and safety guidelines.
- Arranged transportation and documented details of discharge transition plans.
Education
Associate of Applied Science - Criminal Justice
Bluegrass Community And Technical College
Lexington, KY12.2015
Skills
- Customer Needs Assessment
- Customer Assistance
- Payment Processing
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Order Management
Timeline
Sales Assistant
Adapt Health
01.2020 - Current
Surgical Scheduler Coordinator
Baptist Health Medical Center
09.2016 - 01.2020
Surgical Scheduler Coordinator/Clinical Staff Assistant
University Of Kentucky - KY Clinic
05.2013 - 07.2016
Nursing Care Technician
University Of Kentucky Medical Center
03.2009 - 10.2012
Associate of Applied Science - Criminal Justice
Bluegrass Community And Technical College