Jenna West
Oak Grove,KY
Summary
Detail-oriented Remote Administrative Specialist with expertise in workflow systems, schedule management, and cross-team coordination. Proven ability to streamline operations using digital tools like Notion and Google Workspace, enhancing productivity and efficiency. Eager to leverage strong organizational and communication skills to support and grow within a dynamic remote team.
Overview
10
10
years of professional experience
Work History
Independent Administrative & Education Manager
Self-directed
Oak Grove, KY
03.2026 - Current
- Designs and manages structured curriculum systems for 3rd and 5th grade education using digital planning tools
- Maintains organized records of assignments, progress tracking, and long-term academic planning
- Develops and optimizes workflow to manage multiple schedules and priorities efficiently
- Adapts systems and schedules dynamically based on performance and evolving needs
- Demonstrates strong self-management, organization, and accountability in a fully independent environment
Server
CAP’s Neighborhood Bar & Grill
Clarksville, TN
06.2025 - Current
- Manages 40-50+ customer interactions per shift while maintaining accuracy and efficiency
- Coordinates with team members to ensure smooth service operations in a fast-paced environment
- Resolves customer issues quickly, maintaining high satisfaction and retention
- Processes transactions to maintain accurate financial handling
- Contributes to revenue through effective upselling and service quality
House Cleaner
Maid in America
Clarksville, TN
07.2022 - 12.2022
- Executed structured workflows across multiple client environments with strong attention to detail
- Managed time independently to meet strict scheduling requirements
- Maintained consistency and quality across repeated service appointments
- Built client trust through reliability and performance
Technical Support Representative
CDE Lightband
Clarksville, TN
03.2018 - 04.2021
- Provided high-volume technical support via phone and online ticketing systems
- Diagnosed and resolved service, account, and connectivity issues efficiently
- Documented interactions and solutions clearly within internal systems
- Provided remote support to field technicians and other team members
- Designed and executed training materials for new hires
- Managed multiple cases and administrative tasks simultaneously while meeting performance expectations
Crew Member
Dunkin' Donuts
Clarksville, TN
07.2017 - 03.2018
- Supported daily operations in a high-volume environment
- Handled transaction ande customer service interactions efficiently
Cashier
Zaxby’s
Clarksville, TN
12.2015 - 05.2017
- Processed transaction accurately and provided customer support
- Maintained organized and efficient front-of-house operations
Education
Associate of Science - Human Resources Management
Daymar Institute
Clarksville, TN10.2014
Skills
- Workflow systems & process organization
- Task prioritization & execution
- Notion (databases, workflow tracking)
- Google Workspace (Docs, Sheets, Calendar)
- Written communication & email management
- Cross-team coordination
Administrative & Operations
Support & Coordination
- Calendar & schedule management
- Data entry & documentation management
- Zendesk (ticketing & support systems)
- Microsoft Office (Word, Excel, Access)
- Technical troubleshooting
- Customer issue resolution
Systems & Tools
Timeline
Independent Administrative & Education Manager
Self-directed
03.2026 - Current
Server
CAP’s Neighborhood Bar & Grill
06.2025 - Current
House Cleaner
Maid in America
07.2022 - 12.2022
Technical Support Representative
CDE Lightband
03.2018 - 04.2021
Crew Member
Dunkin' Donuts
07.2017 - 03.2018
Cashier
Zaxby’s
12.2015 - 05.2017
Associate of Science - Human Resources Management
Daymar Institute