Jenna White
Houston,Texas
Summary
I am a hardworking and passionate job seeker with strong organizational and leadership skills. Someone who is eager to secure a criminal justice/law enforcement position. I am committed to professional development of the criminal justice system
Overview
10
10
years of professional experience
Work History
Patient Benefit Quote Specialist
Boston Scientific
02.2019 - Current
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Completed calls and followed scripts to maintain good call control
- Worked via phone and email to offer highest quality of customer service
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Handled confidential customer information in positive, highly ethical and professional manner.
- Evaluated clients'' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
Doctor's Assistant
Optimeyes Vision
04.2017 - 04.2018
- Ordered medical supplies and equipment as necessary to avoid shortages and care disruption
- Answered the phone to provide information, schedule appointments and take down messages
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments
- Explained charges to patients and assisted with resolving discrepancies.
Team Leader
Chick-fil-a
04.2014 - 02.2019
- Assigned projects and distributed tasks to team members per areas of expertise
- Communicated with customers regarding orders, comments and complaints
- Assisted new team members with responsibilities through effective training, on-going mentoring and hands-on support
- Balanced receipts and payments in cash registers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TXAssociate of Arts - Criminal Justice
Lonestar College
Kingwood, TexasSkills
- Task prioritization
- Verbal & Written communication
- Teamwork
- Organization
- Creative thinking
- Victim assistance
- Multitasking
- Customer Service
Volunteer Experience
Victim advocate, Justice for children
- I reach out to clients to provide case advocacy, information and community resource, referrals presentations, legal advocacy, assistance in navigating public systems, research and training, court watch, resources for children's therapy, and legislative advocacy.
Accomplishments
The National Society of Leadership and Success
Selected by campus administration to participate among top students in a leadership program
including:
Timeline
Patient Benefit Quote Specialist
Boston Scientific
02.2019 - Current
Doctor's Assistant
Optimeyes Vision
04.2017 - 04.2018
Team Leader
Chick-fil-a
04.2014 - 02.2019
Bachelor of Arts - Criminal Justice
Sam Houston State University
Associate of Arts - Criminal Justice
Lonestar College