Summary
Overview
Work History
Education
Skills
Community Care
Timeline
Generic

Jennae Burdick

Lakeland,FL

Summary

Licensed Funeral Director and Embalmer with 12 years of exceptional service and commitment to grieving family, and 15 years of hospitality experience and management in customer relations and service. Dedicated to continue providing excellent and companionate care to families in need, by maintaining the core values of Carriage Services; Honor, Integrity, and Quality.

Overview

9
9
years of professional experience

Work History

Funeral Director and Embalming

Carriage Services
Lakeland, FL
10.2017 - Current
  • Improve client satisfaction by providing compassionate and personalized funeral services.
  • Manage all aspects of funeral arrangements for smooth and efficient service delivery, creating the "WOW" factor.
  • Streamline operations with effective communication between staff, clients, and vendors.
  • Increase customer retention, skillfully addressing concerns and resolving conflicts.
  • Preform embalming preparations, makeup application, hair design, dressing, casketing, and restoration work.
  • Crematory operator.
  • Responsible for ordering and maintaining prep room supplies.
  • Executing monthly EDRS reports.
  • Prepare monthly employee on call and vacation schedules.

Funeral Director and Embalmer

Heath Funeral Chapel
Lakeland, FL
05.2015 - 10.2017
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Assisted in the preparation of bodies for visitation or burial, embalming, makeup, hair, dressing and casketing, restorative work.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Arranged clergy, music and other service details for clients.

Education

Associate of Science - Funeral Service And Mortuary Science

St. Petersburg College
Clearwater, FL
12.2014

Skills

  • Staff Scheduling
  • Compassionate Communication
  • Microsoft Office
  • 10 Years in Hospitality Management
  • Ability to Work Under Pressure
  • Certified Crematory Operator
  • Time management
  • Decision-making abilities
  • Knowledge of the 4Es of Leadership
  • Adaptability and flexibility
  • Interpersonal skills

Community Care

Current member of the Lakeland Chamber of Commerce, providing community support and networking. 

Active volunteer for The Polk County Bully Project and SPCA Florida, two local animal rescues.

Supporter and donation coordinator for Peace River Center for Domestic Violence

Timeline

Funeral Director and Embalming

Carriage Services
10.2017 - Current

Funeral Director and Embalmer

Heath Funeral Chapel
05.2015 - 10.2017

Associate of Science - Funeral Service And Mortuary Science

St. Petersburg College
Jennae Burdick
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