Hi, I’m
Jennah Fitzgerald
Whitwell,TN
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables and giving directions. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
year of professional experience
Work History
Cracker Barrell Old Country Store
Hostess
01.2022 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Relayed guest comments or suggestions to manager on duty for further action.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Whitwell Little League Baseball
Community Work Volunteer
03.2023 - 03.2023
Job overview
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained composure and work quality while under stress.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Exhibited excellent communications and customer service relations skills
Education
Chattanooga High Center For Creative Arts Chattanooga, TN
High School Diploma
05.2021
University Overview
- Extracurricular Activities: [Chattanooga Theatre Center, plays, musicals, and dance classes]
- [Choo Choo Kid] Member
- Completed AP course in English
- Completed AP course in History
Skills
- Customer Loyalty
- Safe Work Practices
- High-Volume Dining
- Menu Memorization
- Price Memorization
- Item Promotion
- Workflow Coordination
- Greet Guests
Timeline
Community Work Volunteer
Whitwell Little League Baseball
03.2023 - 03.2023
Hostess
Cracker Barrell Old Country Store
01.2022 - Current
Chattanooga High Center For Creative Arts
High School Diploma