Jennah Wallen
Pompano Beach,FL
Overview
8
8
years of professional experience
Work History
Financial Aid Officer I
Florida International University, FIU
2022.12 - Current
- Review initial financial aid applications for accuracy and compliance with reporting standards.
- Process professional judgments for unique financial aid profiles for undergrad and post-grad applications.
- Review financial aid appeals, issuing secondary and final judgments on award packages.
- Complied with state and federal financial aid guidelines and regulations.
- Assisted in development of student financial aid plans and packages.
- Improved student satisfaction with financial aid services by providing timely and accurate information on available resources.
- Provided comprehensive training to new work study students, ensuring consistent delivery of high-quality service to students.
- Monitored institutional budgets, allocating funds effectively to maximize available assistance for students in need.
- Counseled students about financial aid options and program details.
- Represented financial aid office at events with high school students and parents.
Intern
Florida Department Of Health
2023.04 - 2024.03
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns at events.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Developed tailored intervention strategies for diverse populations, addressing specific barriers to HIV prevention.
- Participated in data collection efforts for program evaluation purposes, contributing to continuous improvement initiatives.
- Facilitated group workshops focusing on safer sex practices, resulting in increased condom use among participants.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
Licensed Health Insurance Agent
Concentrix
2022.09 - 2023.01
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Explained features, disadvantages and advantages of health insurance policies to promote insurance sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Financial Aid Federal Work Study Student
Florida International University, FIU
2022.03 - 2022.12
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Complied with state and federal financial aid guidelines and regulations.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Complete evaluation summarizing students' academic progress
- Forward complete appeals to coordinators and reroute incomplete appeals
- Create spreadsheets tracking all submitted appeals
- Communicate with students regarding incomplete appeals/ insufficient documentation
Pharmacy Technician
Walgreens Pharmacy
2021.08 - 2022.03
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Sales Associate
AT&T
2018.02 - 2018.06
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed point of sale (POS) transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories and merchandise care.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Grill associate, Line associate, and Take Out Specialist
Chipotle
2016.12 - 2017.06
- Greet and serve customers.
- Oversaw care and maintenance of kitchen equipment.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Followed all company policies and procedures to deliver quality work.
- Monitored line efficiency and implemented improvements for increased productivity.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL12.2026
Master of Public Health - Epidemiology, Infectious Disease
Florida International University
Miami, FL05.2024
Bachelor of Science - Veterinary And Biomedical Sciences
Pennsylvania State University
University Park, PA12.2020
Skills
- Adobe Acrobat
- Microsoft Office
- Attention to Detail
- Data Entry
- Customer Service
- PeopleSoft
- Efficient Communication
- Teamwork and Collaboration
- Problem-Solving
- Goal-oriented mindset
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Timeline
Intern
Florida Department Of Health
2023.04 - 2024.03
Financial Aid Officer I
Florida International University, FIU
2022.12 - Current
Licensed Health Insurance Agent
Concentrix
2022.09 - 2023.01
Financial Aid Federal Work Study Student
Florida International University, FIU
2022.03 - 2022.12
Pharmacy Technician
Walgreens Pharmacy
2021.08 - 2022.03
Sales Associate
AT&T
2018.02 - 2018.06
Grill associate, Line associate, and Take Out Specialist
Chipotle
2016.12 - 2017.06
Bachelor of Science - Computer Science
Florida International University
Master of Public Health - Epidemiology, Infectious Disease
Florida International University
Bachelor of Science - Veterinary And Biomedical Sciences
Pennsylvania State University
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