Jenna L. Collins
Decatur,IL
Summary
Dynamic Certified Medical Assistant with extensive experience at Memorial Health, excelling in patient education and medication administration. Proven ability to enhance workflow organization and ensure accurate clinical documentation. Adept at multitasking in fast-paced environments, fostering strong patient relationships while managing vital sign monitoring and inventory efficiently.
Overview
25
25
years of professional experience
Work History
Certified Medical Assistant
Memorial Health
Springfield, IL
12.2024 - Current
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted healthcare professionals during patient examinations and medical procedures, ensuring quality care delivery.
- Recorded patient histories and vital signs accurately in electronic health records.
- Prepared examination rooms and ensured cleanliness and organization of supplies.
- Educated patients on medication instructions and general health information.
- Managed inventory of medical supplies, ensuring timely restocking and availability for patient care.
- Communicated effectively with patients, enhancing their experience and comfort during visits.
- Supported administrative tasks, including filing documents and handling phone inquiries.
Patient Care Technician
Memorial Health
Springfield, IL
06.2023 - 12.2024
- Obtained vital signs on patients in urgent care to assess health status.
- Cleaned and dressed wounds, applied orthopedic devices, and completed ear flushes for patient care.
- Obtained viral swabs and urine specimens to assist in diagnosis.
- Cleaned patient areas to maintain hygiene standards in urgent care.
Authorization Representative
Memorial Health
Springfield, IL
07.2021 - 06.2023
- Processed authorization requests using electronic systems and software.
- Maintained accurate records of authorization approvals and denials.
- Verified patient information against insurance guidelines and policies.
- Gathered necessary documentation by communicating with healthcare providers to ensure compliance.
- Trained new staff on authorization procedures and protocols to enhance team competency.
- Supported organizational goals by participating in special projects directed by management.
PreAuthorization/Medical Office Assistant
HSHS Medical Group/Vita Center for Women
Decatur, IL
01.2016 - 12.2020
- -Collaborated with insurance companies to secure prior authorization for surgical procedures, genetic testing, obstetrical procedures, botox procedures, and radiology procedures.
- -Verify insurance benefits and eligibility for surgical procedures, obstetrical care and contraceptive devices.
- -Explained treatment and payment options to patients while coordinating with medical staff and patients to identify cost-effective solutions for genetic testing and contraceptive devices.
- Cultivated strong relationships with healthcare providers and hospital staff to enhance collaboration.
- Connected patients with community resources to address non-medical support needs.
- - Answer phone calls and relay important messages for a 15 provider obstetrical and gynecological office.
- Managed master calendar for surgical procedures and scheduled appointments for 15 providers in EPIC based EMR.
- -Communicated with hospitals and providers' offices to verify and confirm patient treatment plans.
- -Handle all Disability and Family Medical Leave Act Paperwork for all patients.
Emergency Communications Specialist
City of Decatur
Decatur, IL
04.2015 - 08.2015
- Handled incoming emergent and non-emergent calls for police, fire, and EMS, providing vital assistance to community members.
- Coordinated dispatch of appropriate services for non-emergent and emergent calls, adhering to state guidelines to optimize response effectiveness.
- Relayed emergent information to police officers via radio, ensuring timely response to critical situations.
Precertification Representative/Team Leader Centralized Scheduling
Decatur Memorial Hospital
Decatur, IL
10.2006 - 07.2015
- -Obtained precertification/prior authorization for inpatient admissions, surgical procedures, radiology procedures, and outpatient care procedures, ensuring timely access to necessary treatments.
- -Responsible for 16 employees and the day-to-day operations of precertification, centralized scheduling and fax bank.
- -Managed 600-800 calls per day, accurately entering patient information into EMR and scheduling appropriate procedures to enhance patient flow and service delivery.
- -Responsible for physician orders meeting medical necessity guidelines.
- -Built strong relationships with hospital departments and physician offices to facilitate optimal patient care and coordination.
Chiropractic Assistant
Decatur Back and Neck Center
Decatur, IL
02.2001 - 05.2006
- Assisted doctors with examinations of patients and x-rays.
- -Collected patients' medical history and blood pressures.
- -Performed a variety of therapies on patients, including electric muscle stimulation, ultrasound and mechanical traction and trained patients on home exercises.
- -Contacted insurance companies to obtain coverage and approvals for treatment
- -Sanitized, restocked and organized exam rooms
Education
Certified Medial Assistant
Lincoln Land Community College
Springfield, IL11-2024
Certified Nurse Assistant - Decatur, IL
Richland Community College
Decatur, IL01-1999
High School -
Warrensburg-Latham High School
Warrensburg, ILSkills
- Medication administration
- Vital sign assessment
- Triage assessment
- Procedure support
- Needs assessments
- Patient education
- Healthcare protocols
- Clinical records
- Electronic records
- Insurance verification
- Workflow organization
- Time management
- Multitasking
- Attention to detail
Timeline
Certified Medical Assistant
Memorial Health
12.2024 - Current
Patient Care Technician
Memorial Health
06.2023 - 12.2024
Authorization Representative
Memorial Health
07.2021 - 06.2023
PreAuthorization/Medical Office Assistant
HSHS Medical Group/Vita Center for Women
01.2016 - 12.2020
Emergency Communications Specialist
City of Decatur
04.2015 - 08.2015
Precertification Representative/Team Leader Centralized Scheduling
Decatur Memorial Hospital
10.2006 - 07.2015
Chiropractic Assistant
Decatur Back and Neck Center
02.2001 - 05.2006
Certified Medial Assistant
Lincoln Land Community College
Certified Nurse Assistant - Decatur, IL
Richland Community College
High School -
Warrensburg-Latham High School