Jenna Lee McGraw

• Preform Host/Server/Bartender/Expo duties in local pizzeria.
• Cultivated warm relationships with regular customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Worked quickly and efficiently with team members to ensure guests were taken care of in very high volume restaurant and bowling alley.
• Helped run event nights such as Bingo, Pie Night and Adult Prom, and Art Walk.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawer.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Created a WOW environment when any guest would come in.
• Made/served drinks/food for high volume Rock & Roll Bar/Grille/Venue.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Worked with brands such as ROCKSTAR/AGWA/AGAVERO for bartending and promotional needs in local bars/clubs/stores and private boating events.
• Created 25 different Pub Crawls for locals and military arrivals.
• Recruited and trained 40 new promotional girls. Maintained schedules for all and coordinated.
• Increased sales of these products in local bars/restaurants/stores.

• Introduced chocolate fountain, “The Paradise Way” into social and business community.

Fountain sold to several businesses after hours, bridal showers, holiday, corporate events.

• Attended three different networking events weekly, seminars, building new and potential cliental.
• Selected by Director of Sales/Marketing to travel, opening new store in Salt Lake City, UT. Marketing community by distributing over 3000 bagged cookies, grand opening invites and menus, and work fountain opening day.
• Worked in one-on-one contact with department heads concerning sales, ensuring quality preparation, delivery/set up, and presentation.
• Generated daily, monthly reports regarding sales tracking, food ordered, OT reports tracked for GM. Developed file, maintained credit information on new and existing catering accounts using salesforce.