Jenna Lee Merrifield-Joaquin
Modesto,CA
Summary
Personable and reliable, with passion for customer service and positive attitude. Knowledge of food safety and handling procedures, paired with skills in slicing and packaging deli products. Committed to maintaining clean, organized workspace to ensure customer satisfaction.
Dynamic and customer-focused deli worker with a proven track record at Hidden Oaks Convenience Store, excelling in meat cutting and customer service. Recognized for enhancing customer satisfaction and reducing food waste through effective inventory rotation and teamwork. Committed to maintaining high standards of cleanliness and food safety, fostering a positive shopping experience.
Developed strong customer service and teamwork skills in fast-paced food service environment. Expertise in maintaining cleanliness and adhering to food safety regulations. Looking to transition into new field, utilizing excellent communication and organizational abilities.
Offering strong organizational skills and dedication to customer service, eager to learn and grow in deli environment. Brings understanding of food safety and ability to quickly learn slicing and packaging techniques. Ready to use and develop communication and multitasking skills in any role.
Experienced with food preparation, customer service, and inventory management. Utilizes excellent communication skills to ensure customer satisfaction and smooth operations. Track record of maintaining cleanliness and adhering to food safety standards.
Overview
2
2
years of professional experience
Work History
Deli Worker/Cashier
Hidden Oaks Convenience Store & Gas Station
Covelo, CA
02.2020 - 03.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
- Streamlined daily tasks by implementing effective time management techniques during busy shifts.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Round Valley High
Covelo, CA06-2021
Skills
- Meat cutting
- Inventory rotation
- Customer service
- Cleaning and sanitizing
- Knife handling
- Workplace safety
- Organizational growth
- Cleanliness and sanitation
- Food safety
- Money handling
- Food preparations
- Customer engagement
- Equipment safety
- Food preparation
- Safe food handling
- Proper food handling
- Meal preparation
- Equipment use
- Sanitation practices
- Stock rotation
- Order taking accuracy
- Accurate money handling
- Product presentation
- Menu memorization
- Allergen awareness
- Merchandising displays
- Register operations
- POS systems
- Sales expertise
- Preparing food items
- Sandwich making
- Honesty and integrity
- Loading and unloading
- Heavy lifting
- Cash handling
- Pricing and shelf labeling
- Flexible schedule
- Cash register operation
- Product stocking and rotation
- Cooking
- Equipment operation
- Product knowledge
Timeline
Deli Worker/Cashier
Hidden Oaks Convenience Store & Gas Station
02.2020 - 03.2022
High School Diploma -
Round Valley High