Summary
Overview
Work History
Education
Skills
Timeline
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Jenna M. Jones

Las Vegas,Nevada

Summary

Dependable recent honors psychology graduate with a research background in perceived support and mental health. Passionate about helping people work through their feelings and experiences while finding ways to improve their relationships and quality of life. Previous experience in crisis management with the ability to stay calm and present in emotionally intense situations. Seeking admission into the University of Las Vegas' 'Couple and Family Therapy' program to utilize my interpersonal skills and knowledge, advancing my ability to further positively impact people.

Overview

4
4
years of professional experience

Work History

Crisis Counselor Volunteer

Crisis Text Line
09.2023 - Current
  • Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques
  • Assisted clients of ages 12+ with a variety of crises including relationship issues, financial concerns, substance abuse, eating disorders, grief, gender identity, self-harm, physical abuse, and suicidal ideation
  • Implemented evidence based counseling techniques to help clients in managing stress and navigating through emotional challenges, promoting mental health awareness
  • Provided support daily in a timely manner to individuals in crisis, utilizing active listening skills and empathy to effectively establish rapport
  • Halted further escalation of crises by effectively deescalating intense situations using skilled verbal interventions and procedural contact techniques
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times

Co-writer

After Dark
02.2023 - 08.2023
  • Worked effectively with other team members to create a show which strived to destigmatize mental health conditions based on sharing lived experiences
  • Included collaboration of ideas, active and empathetic listening, and assisting with the final presentation
  • The show was positively reviewed and received an award for the meaningful content and its powerful impact on viewers of ages 16+

Baker

Cheesecake Factory Restaurant
06.2021 - 09.2021
  • Consistently met deadlines by effectively prioritizing tasks according to level of urgency
  • Facilitated and encouraged clear communication among team members to ensure smooth operations during peak business hours
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Warehouse Worker

Amazon, Circle
05.2020 - 08.2020
  • Worked under time pressure daily and developed the ability to stay calm, function effectively and think quickly during stressful situations
  • Contributed to team success by prioritizing punctuality, reliability, and adherence to established performance standards
  • Demonstrated willingness to learn new abilities and increase skill levels through offering to assist in volunteer tasks and working overtime

Education

Bachelor of Arts With Honors in Psychology - Psychology And Social Sciences

University of Glasgow
Glasgow, Scotland
06.2023

High School Diploma -

Osbourn Park High School
Manassas, VA
06.2019

Skills

  • Emotional Support
  • Risk Management
  • Crisis Intervention
  • Mental Health Support
  • Critical Thinking
  • Active Listening
  • Detail Oriented
  • R Programming
  • Effective Communication
  • Stress Management
  • Problem Solving
  • Data Analysis

Timeline

Crisis Counselor Volunteer

Crisis Text Line
09.2023 - Current

Co-writer

After Dark
02.2023 - 08.2023

Baker

Cheesecake Factory Restaurant
06.2021 - 09.2021

Warehouse Worker

Amazon, Circle
05.2020 - 08.2020

Bachelor of Arts With Honors in Psychology - Psychology And Social Sciences

University of Glasgow

High School Diploma -

Osbourn Park High School

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Jenna M. Jones