JENNA MARIE LAKE
Infinity Infusion Nursing, LLC/Naven Health/Option Care Health Enterprises
Sabattus,ME
26
years of professional experience
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Over 32 Years of Customer Service and 28 of those years included Administrative Experience.
Work History
Credentialing and I-9 Specialist
6 Years 2 Months- Managed data collection for background checks and drug screenings to ensure compliance and timely onboarding.
- Coordinated remote support for nurse onboarding workflows and compliance documentation to streamline processes.
- Conducted thorough background checks and primary source verifications to uphold high standards of care.
- Coordinated remote support for nurse onboarding workflows and compliance documentation requirements.
- Assisted in preparing for audits, resulting in successful accreditation and recognition for compliance excellence.
- Assisted in audit preparations that led to successful accreditation and recognition for compliance excellence.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Created job requisitions to support hiring processes and ensure staffing needs were met.
Contract Customer Service, Sales Representative
3 Years 10 Months- Processed orders for commercial flooring products, ensuring accurate fulfillment and customer satisfaction.
- Monitored flooring order progress from production to delivery, providing timely updates to customers.
- Received calls for and processed orders for various commercial flooring products.
- Followed the tracking of the carrier to ensure delivery to the customer.
- Managed multiple commercial accounts in the West Coast Region, fostering strong relationships and addressing client needs.
Branch Manager
14 Years 10 Months- Oversaw a branch team consisting of 4 customer service representatives and one Assistant Manager.
- Managed all branch operations, including vault balancing, employee performance reviews, and member service delivery. Ensured consistent cash control, and daily workflow coordination.
- Supervised staff performance, coaching team members on service standards, lending procedures, and compliance requirements.
- Maintained confidentiality of credit union records and client information.
- Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, and Privacy Act.
- Evaluated consumer loan applications, verifying documentation and supporting sound credit decisions.
- Submitted loan applications to the loan underwriter for verification and recommendation.
- Fostered positive member interactions to enhance customer satisfaction and loyalty.
Education
High School Diploma
Skills
Team Player
Fast Learner
Excellent attention to detail
Organizational skills
Flexible
Microsoft Excel
Microsoft Word
Microsoft Teams
Adobe
Documentation management
Customer relations
Quality assurance
Management collaboration
Audit reporting
Team leadership
Professionalism
Time management
Multitasking Abilities
Accomplishments
- Credit Union Branch Manager-4 years
- Credit Union Assistant Branch Manager-3 years
- Credit Union Loan by phone representative
- Credit Union Visa/Debit card clerk
- Credit Union Call center representative
- Credit Union Member Service Representative II
- Repeatedly received recognition from Senior Management for excellence in service.
- FICEP certificate, CUNA (Certified Financial Counselor).
- Extensive Lending Training (A. Rex Johnson, Lending Solutions Consulting, Inc.)
- Influence Leaders Series (Priority Learning Research).
- Direct Manager's Series (Priority Learning Research).
- Certification in Coaching Series (Priority Learning Research).
Timeline
Credentialing and I-9 Specialist
Infinity Infusion Nursing, LLC/Naven Health/Option Care Health Enterprises
08.2020 - CurrentRead More
Contract Customer Service, Sales Representative
Atlas-Masland Carpets
09.2016 - 07.2020Read More
Branch Manager
Town & Country Federal Credit Union
09.2000 - 07.2015Read More
Scarborough High School
High School Diploma
Read More