Glenda Baker
Haines City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Human Resources Credentialing Specialist
PROMED HEALTHCARE SERVICES LLC
Winter Haven, FL
12.2023 - Current
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with hiring manager to understand skills and competencies required for openings.
- Conducts or acquires background checks and employee eligibility verifications.
- Complete credentialing files in a timely manner.
- Ensures timely off-boarding practices.
- Leads benefit open enrollment.
- Review compensation practices and provide guidance to leaders.
- Support internal Level Up Program.
- Utilize HRIS-Symplr.
- Ensure compliance with AHCA and Joint Commission standards and reporting.
- Managed credentialing processes for healthcare providers, ensuring compliance with industry standards.
- Evaluated and verified provider credentials, enhancing accuracy of data entry and documentation.
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE - SEASONAL
11.2025 - 01.2026
- Confirmed location package to be loaded.
- Unload packages proficiently and accurately.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- In sure safety of the package and team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Monitored work area cleanliness and organization to uphold safety regulations.
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE - SEASONAL
10.2023 - 12.2023
- Remove packages from conveyer belt.
- Confirmed location package to be loaded.
- Load package in UPS truck by HIN Number.
- Load packages proficiently and accurately.
- In sure safety of the package and team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
Human Resources Generalist
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
08.2021 - 05.2023
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with hiring manager to understand skills and competencies required for openings.
- Conducts or acquires background checks and employee eligibility verifications.
- Review bi-weekly payroll
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Improved operational processes resulting in productivity increase in HR department.
- Leads new hire orientation and employee recognition programs.
- Ensures timely off-boarding practices.
- Leads benefit open enrollment.
- Review compensation practices and provide guidance to leaders.
- Support internal Level Up Program.
- Utilize HRIS-iSolved.
- Ensure compliance with OSHA standards and reporting.
- Provides training to Team Members as needed form compliance and successful business operations.
- Administer leave of absence requirements.
- Oversee Workplace Accommodations in line with ADA compliance.
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Managed employee relations issues, ensuring compliance with company policies and labor laws.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Facilitated criminal background check process for new hires.
Human Resources Coordinator
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
02.2022 - 08.2022
- Preparation of new hire welcome packets.
- Managed employee records and maintained compliance with HR policies.
- Coordinated HR business meetings.
- Data entry via HRIS.
- Coordinated pre-employment process.
- Coordinated exit interviews - capture team member feedback for analysis.
- New hire pictures and badge distribution.
- Verification of employment requests.
- Tracked training acknowledgments.
- Reviewed new hire on-board set up.
- Assist with HR audits.
- Team Member anniversary report.
- Processed HR mail and invoices.
- Maintained all company organizational charts.
- Coordinated candidate interviews.
- Other duties as assigned.
Vacation Specialist/ Lead
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
08.2021 - 02.2022
- Handled escalation calls and issues from Vacation Specialists and guests as needed.
- Performed administrative tasks to ensure reservation accuracy, collecting guest information, payments, and travel dates.
- Assisted the Call Center Manager, Supervisor, Training Manager, and Call Center Director with the development of training materials as a Subject Matter Expert.
Property Manager
MCCORMACK BARON MANAGEMENT-PROPERTY MANAGER
02.2018 - 09.2020
- Managed day-to-day operations of 220-unit property including resident relations, site staff supervision, and daily activities.
- Responsible for building and maintaining a positive relationship with the residents, community, and city agencies.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Processed HUD certifications and interviewed residents for eligibility.
- Met and corresponded with local, state, and federal representatives, residents and vendors as required.
- Managed daily operations of residential properties, ensuring high standards of maintenance and tenant satisfaction.
- Supervised leasing activities, implementing effective strategies to achieve occupancy goals and reduce turnover rates.
- Conducted regular property inspections, identifying areas for improvement and coordinating necessary repairs with vendors.
- Developed and maintained strong relationships with tenants, addressing concerns promptly to enhance community engagement.
- Oversaw budgeting processes, tracking expenses to ensure financial sustainability and adherence to organizational policies.
- Implemented training programs for staff, fostering a culture of teamwork and professional development within the property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Certified Nursing Assistant/PCT
BAYCARE HEALTHCARE- CERTIFIED NURSING ASSISTANT/PCT
02.2017 - 11.2018
- Provided direct patient care under the supervision of a registered nurse or licensed practical nurse.
- Assisted the nursing staff in the delivery of patient care as directed by the RN.
- Provided support to Oncology unit, inputting patient vital signs into database.
- Assisted patients with daily living activities, promoting comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas, ensuring safety protocols were followed.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Provided emotional support to patients and families during challenging health situations.
- Trained new staff on procedures and best practices, enhancing team efficiency and cohesion.
- Coordinated with multidisciplinary teams to facilitate seamless patient care transitions.
Human Resources Assistant
AMAZON- HUMAN RESOURCES ASSISTANT
02.2015 - 01.2018
- Provided Associates support on HR related topics (documentation of and follow-up on requests, escalation of issues, problem solving, meeting notes) ensuring an engaging workplace environment by staying close to the associates and facilitating engagement activities.
- Executed employee administration (incl. Time and Attendance) is managed accurately and timely.
- Collected and input data, provide metrics through reports to the HR and Operational leaders.
- Supported hiring initiatives including events, onboarding, and new hire orientation.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Developed and maintained HR documentation to improve operational efficiency and accessibility.
- Implemented process improvements that reduced administrative errors within HR systems and records management.
- Collaborated with cross-functional teams to address employee concerns, fostering a positive workplace culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Associate of Arts Degree - Liberal Arts
POLK STATE COLLEGE
Lakeland05-2025
High School Diploma -
HAINES CITY HIGH SCHOOL
Haines City, FL06-1991
Skills
- Type 50-60WPM
- Proficient in HRIS iSolved, ADP, UltiPro
- Proficient in Microsoft 365
- Microsoft office
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
- HIPAA compliance
- Background checks
- Data management
- Application coordination
- Management collaboration
- Employee onboarding
Timeline
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE - SEASONAL
11.2025 - 01.2026
Human Resources Credentialing Specialist
PROMED HEALTHCARE SERVICES LLC
12.2023 - Current
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE - SEASONAL
10.2023 - 12.2023
Human Resources Coordinator
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
02.2022 - 08.2022
Human Resources Generalist
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
08.2021 - 05.2023
Vacation Specialist/ Lead
NDM HOSPITALITY LLC- PROPERTY MANAGEMENT COMPANY
08.2021 - 02.2022
Property Manager
MCCORMACK BARON MANAGEMENT-PROPERTY MANAGER
02.2018 - 09.2020
Certified Nursing Assistant/PCT
BAYCARE HEALTHCARE- CERTIFIED NURSING ASSISTANT/PCT
02.2017 - 11.2018
Human Resources Assistant
AMAZON- HUMAN RESOURCES ASSISTANT
02.2015 - 01.2018
Associate of Arts Degree - Liberal Arts
POLK STATE COLLEGE
High School Diploma -
HAINES CITY HIGH SCHOOL