Jenna Porter
Lebanon,Tennessee
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Shopper
Instacart
Lebanon
06.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Held an average customer rating of 4.88/ 5 stars
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Server
Applebees
Murfreesboro
06.2023 - 12.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Quality Control Inspector
American Wonder Porcelain
Lebanon, TN
09.2022 - 02.2023
- Inspected quality of products, recording an audit of functionality, appearance, and other specifications
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Operated and maintained testing equipment.
- Operated various warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Consistently lifted materials weighing as much as 50 pounds and remained on foot for 12-hour shifts.
Receptionist
Sport Clips
Gallatin
08.2020 - 10.2021
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
Education
Some College - Business
University of TN Chattanooga
Chattanooga, TN05.2025
High School Diploma -
Gallatin Sr High School
Gallatin, TN05.2021
Skills
- Proficient in Google, Microsoft, and POS programs
- Data Entry
- Problem-Solving
- Work Ethic and Integrity
- Comfortable in both team and solo settings
- Public Speaking and Presenting
- Cash handling proficiency
- Quality Control
- Stock replenishment
- Upselling strategies
- Reporting and analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balance4-day work weekWork from home optionTimeline
Server
Applebees
06.2023 - 12.2023
Quality Control Inspector
American Wonder Porcelain
09.2022 - 02.2023
Shopper
Instacart
06.2021 - Current
Receptionist
Sport Clips
08.2020 - 10.2021
Some College - Business
University of TN Chattanooga
High School Diploma -
Gallatin Sr High School