Jennelle Heegel
Tulsa,OK
Summary
Detail-oriented professional with a strong background in customer transactions. Proven ability to resolve inquiries and enhance customer satisfaction. Focused on maintaining operational efficiency and exceptional customer service. Known for strong attention to detail and collaboration, consistently contributing to improved customer satisfaction strategies.
Overview
24
24
years of professional experience
Work History
Cashier
WinCo Foods
Tulsa, Oklahoma
04.2013 - Current
- Processed customer transactions efficiently and accurately at busy checkout stations.
- Handled cash, credit, and electronic payments while ensuring transaction security.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer interaction techniques.
- Collaborated with team members to manage high-volume rush periods effectively.
- Assisted customers with self-checkout equipment and transaction processes.
- Resolved customer inquiries and provided technical support during transactions.
- Trained new staff on self-checkout operations and customer service standards.
- Monitored checkout systems for efficient operation and troubleshooting issues.
- Ensured compliance with store policies and procedures at checkout stations.
- Reported equipment malfunctions to maintenance for prompt repairs and service.
Cashier
Disneyland Resort
Anaheim, California
01.2006 - 01.2007
- Processed customer transactions efficiently and accurately at busy checkout stations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance customer experience.
- Stocked shelves with merchandise to ensure availability and visibility for customers.
- Organized products by category and brand for easy access and shopping experience.
- Maintained cleanliness and organization of stockroom to facilitate efficient operations.
- Collaborated with team members to restock items during peak hours effectively.
Cashier
Walmart
Corona, California
01.2003 - 01.2007
- Processed customer transactions efficiently and accurately at busy checkout stations.
- Assisted customers with self-checkout equipment and transaction processes.
- Resolved customer inquiries and provided technical support during transactions.
- Trained new staff on self-checkout operations and customer service standards.
- Monitored checkout systems for efficient operation and troubleshooting issues.
- Collaborated with team members to enhance customer satisfaction strategies.
- Processed daily cash receipts and maintained accurate records.
- Balanced cash drawers and resolved discrepancies effectively.
- Oversaw inventory levels to ensure availability of cash office supplies and equipment. of cash office supplies and equipment.
Education
Certificate - Medical
Maric College
Riverside, CA05-2007
High School Diploma -
Eisenhower High School
Rialto, CA06-2001
General Studies
Riverside Community College
Riverside, CASkills
- Customer transactions
- Self-checkout support
- Checkout system monitoring
- Customer inquiry resolution
- Customer issue resolution
- Staff training
- Team collaboration
- [Equipment] operation
- Attention to detail
- Time management
- Adaptability
- Effective communication
- Problem solving
- Customer issue resolution
Timeline
Cashier
WinCo Foods
04.2013 - Current
Cashier
Disneyland Resort
01.2006 - 01.2007
Cashier
Walmart
01.2003 - 01.2007
Certificate - Medical
Maric College
High School Diploma -
Eisenhower High School
General Studies
Riverside Community College