Jennelle coe
Hamburg,NY
Summary
Dynamic retail professional with proven expertise in inventory management and customer service honed at Kohls Department Store. Excelled in team collaboration and product knowledge, driving sales through effective visual merchandising and stock organization. Adept at employee training and communication, consistently meeting sales targets and enhancing store operations.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
13
13
years of professional experience
Work History
Sales Associate, Truck Unload, Order Picker
Kohls Department Store
Orchard Park, New York
10.2016 - Current
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Organized stockroom shelves according to size, color or style.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Computed purchases and received and processed cash or credit payment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Attended weekly team meetings to review performance goals and objectives.
- Recommended, selected and located merchandise based on customer desires.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Key Holder
Dollar Tree Stores
Buffalo, New York
03.2012 - 09.2015
- Tracked stock movement to ensure availability of merchandise for customers.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained, managed and motivated employees to promote professional skill development.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Assisted in general housekeeping to maintain store image.
Education
High School Diploma -
South Park High School
Buffalo, New York06-1998
Skills
- Cash handling
- Point of sale
- Inventory management
- Customer service
- Visual merchandising
- Stock organization
- Sales strategies
- Team collaboration
- Product knowledge
- Employee training
- Communication skills
- Time management
- Merchandise display
- Goal oriented
- Payment processing
- Problem-solving
- Retail merchandising expertise
- Fitting room maintenance
- Stocking and receiving
- Adapt to diverse groups
- Reliable and punctual
- Policy and procedure adherence
- Product recommendations
- Retail store operations
- Flexible schedule
- Self-checkout assistance
- Upselling and cross selling
- Professional demeanor
- POS system operation
- Meeting deadlines
- Store opening and closing
- Fraud detection
- Sales trends
Timeline
Sales Associate, Truck Unload, Order Picker
Kohls Department Store
10.2016 - Current
Key Holder
Dollar Tree Stores
03.2012 - 09.2015
High School Diploma -
South Park High School