Elizabeth Gonzalez
Opa-locka
Summary
Capable Patient Representative, detail-oriented Certified Nursing Assistant and Registered Behavior Technician with ten years of healthcare experience dedicated to providing superior support for patients . Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Prime Care Family Center
05.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Child Caregiver
Self Employed Services
01.2020 - 03.2022
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Certified Nursing Assistant
Seasons Hospice & Palliative Care
01.2011 - 08.2019
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Comforted family members, offered attentive listening and high level of emotional support.
- Obtained medical history, including medication information, symptoms and allergies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Education
Registered Behavior Technician
Vida Training Center
Miami, FL06.2020
Computer Business Application - Business Education
CompMed Vocational Careers
Hialeah, FL10.2009
Certified Nursing Assistant
Yechanlaz Instituto Vocational
Miami, FL04.2009
Home Health Aide
La Esperanza Training Center
Miami, FL04.2007
Middle Technician in Economy
Ramon Paz Borroto
Habana, Cuba 06.1991
Skills
- Efficient and reliable team player
- HIPAA Compliance
- Patient Care Coordination
- Office Administration
- Claims Processing
- Patient Flow Management
- Medical Data Collection
Certification
- Registered Behavior Technician RBT-20-124848
- Certified Nurse Assistant CNA 186423 05/2024
- First Aid/CPR Certified 08/2024
References
Upon request
Timeline
Patient Care Coordinator
Prime Care Family Center
05.2022 - Current
Child Caregiver
Self Employed Services
01.2020 - 03.2022
Certified Nursing Assistant
Seasons Hospice & Palliative Care
01.2011 - 08.2019
Registered Behavior Technician
Vida Training Center
Computer Business Application - Business Education
CompMed Vocational Careers
Certified Nursing Assistant
Yechanlaz Instituto Vocational
Home Health Aide
La Esperanza Training Center
Middle Technician in Economy
Ramon Paz Borroto
- Registered Behavior Technician RBT-20-124848
- Certified Nurse Assistant CNA 186423 05/2024
- First Aid/CPR Certified 08/2024
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