Jennet Maag - CPC-A
Madison,WI
Summary
Hardworking employee enthusiastic about learning Health Information Management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Crossmark
11.2017 - 09.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Monitored competitor activities to maintain competitive advantage.
Owner / Operator
Kayelise Gifts
04.2008 - 11.2017
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Purchasing Manager
Diesel Injection Service
10.2004 - 04.2008
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Reduced order processing time by automating purchase orders and invoicing systems.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Wrote standard operating procedures for department.
- Sourced vendors, built relationships, and negotiated prices.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.
Customer Service Manager
Diesel Injection Service
03.2002 - 10.2004
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Rep
Diesel Injection Service
02.2000 - 03.2002
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Medical Coding Specialist Program - Health Information Technology
Madison Area Technical College
Madison, WI05.2024
Skills
- ICD-10-CM / CPT / HCPCS
- HIPAA
- 3M Encoder
- Anatomy & Physiology
- Medical Terminology
- Evaluation and Management (E/M)
- National Correct Coding Initiatives (NCCI)
- Medically Unlikely Edits (MUEs)
- National / Local Coverage Documents (NCD/LCD)
Certification
Certified Professional Coder - Apprentice, American Academy of Professional Coders - 2024
Volunteer Experience
Pioneer Park Activities, Lake Delton, WI, 07/2016, 03/2020, Committee Chairperson, Planned and organized around 60 family activities yearly.
Timeline
Outside Sales Representative
Crossmark
11.2017 - 09.2023
Owner / Operator
Kayelise Gifts
04.2008 - 11.2017
Purchasing Manager
Diesel Injection Service
10.2004 - 04.2008
Customer Service Manager
Diesel Injection Service
03.2002 - 10.2004
Customer Service Rep
Diesel Injection Service
02.2000 - 03.2002
Medical Coding Specialist Program - Health Information Technology
Madison Area Technical College
Certified Professional Coder - Apprentice, American Academy of Professional Coders - 2024
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