Jennett Chang
Machesney Park,IL
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
23
23
years of professional experience
Work History
Financial Clearance Supervisor
SwedishAmerican Hospital
Rockford, Illinois
04.2018 - Current
- Oversaw daily operations for patient care departments, ensuring quality service delivery.
- Managed a team of 50 employees, maintaining high productivity and quality standards.
- Coordinated staff schedules to guarantee adequate coverage during peak times.
- Trained new staff on hospital protocols, job duties, and performance expectations.
- Facilitated interdepartmental communication to enhance workflow efficiency.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Resolved patient complaints promptly, ensuring satisfaction and trust in services.
- Developed operational policies to improve efficiency and accuracy of workflows.
Medical Assistant
SwedishAmerican Hospital
Rockford, IL
07.2002 - 04.2018
- Coordinated staff schedules to ensure adequate coverage across shifts.
- Completed daily duties accurately and efficiently, enhancing operational workflow.
- Contributed innovative ideas to improve team performance and project outcomes.
- Collaborated with diverse coworkers to address product-related issues effectively.
- Conducted comprehensive research and data analysis to support strategic planning.
- Maintained accurate electronic health records while ensuring confidentiality.
- Assisted healthcare providers with patient examinations and medical procedures efficiently.
- Administered medications and injections as directed by physicians, adhering to protocols.
Education
Bachelor of Science - Healthcare Management
Rasmussen University
Rockford, IL03-2015
Associate of Applied Science - Medical Assisting
Rockford Career College
Rockford, IL07-2002
Skills
- Staff scheduling
- Data analysis
- Process optimization
- Cross-functional collaboration
- Project management
- Problem solving
- Attention to detail
- Conflict resolution
- Team building
- Effective communication
- Performance evaluation
- Training and mentoring
- Innovation development
- Decision-making
- Analytical thinking
- Customer service
- Employee motivation
- Policy and procedure development
- Performance management
- Change management
- Department organization
- Process improvement
- Employee development
- Processes and procedures
- Process monitoring and improvement
- Recruitment and hiring
- Shift scheduling
- Employee training
- Problem-solving abilities
Timeline
Financial Clearance Supervisor
SwedishAmerican Hospital
04.2018 - Current
Medical Assistant
SwedishAmerican Hospital
07.2002 - 04.2018
Bachelor of Science - Healthcare Management
Rasmussen University
Associate of Applied Science - Medical Assisting
Rockford Career College