Jennette Fernandez
New York
Summary
Detail-oriented professional with dual degrees in Health Services Administration and Nutrition, plus a Minor in Psychology. Experienced in patient advocacy, data management, and community nutrition research. Skilled in administrative support, scheduling, and document organization. Bilingual in English and Spanish with strong communication and problem-solving skills. Certified in ServSafe, Nutrition Care Process, and NYS Mandated Reporter Training. Passionate about enhancing patient care and community health through data-driven solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department of Nursing Administration Intern
Mount Sinai Morningside
10.2022 - 12.2022
- Managed filing duties for travel nurses and newly onboarded nursing staff.
- Duplicated and organized nurses' correspondence, ensuring proper documentation and accessibility.
- Reviewed and restructured records of terminated staff for accurate filing and retrieval.
- Coordinated supervisor’s itinerary and appointments, optimizing scheduling efficiency.
Patient Relations Intern
Mount Sinai Morningside
06.2022 - 08.2022
- Executed all responsibilities of a Patient Relations Representative, ensuring high-quality patient support and service.
- Collaborated with senior management to oversee and document complaint cases from initial contact to resolution.
- Facilitated the resolution of patient concerns, complaints, and grievances related to the quality of care.
- Coordinated with relevant staff to address specific cases effectively and efficiently.
- Assisted in the supervision, coordination, and monitoring of patient data transfers to senior leadership.
Community Nutrition Internship at Lehman College
Lehman College
10.2021 - 12.2021
- Partnered with Professor Kate Burt to conduct field research assessing the community's nutritional needs.
- Designed and administered surveys based on the MyPlate nutritional guide to evaluate its cultural inclusivity.
- Identified challenges and collaborated with teams to develop effective solutions.
- Managed the organization and maintenance of files, spreadsheets, and reports for data analysis and reference.
Main Office Organizer
Washington Heights Expeditionary Learning School
09.2016 - 05.2017
- Supported staff in organizing and maintaining the school's main office operations.
- Restructured and archived school files by categorizing older documents into designated folders and securely storing them in a separate filing cabinet.
- Performed administrative errands, including mailing correspondence to the post office, to assist main office staff.
Education
Bachelor of Science - Health Services Administration, Dietetics, Food and Nutrition
Lehman College/CUNY
Bronx, NY01.2023
Skills
Technical & Administrative Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Filing and document organization
- Data entry and record management
- Scheduling and itinerary management
- Survey design and analysis
- Patient advocacy and complaint resolution
- Quality of care assessment
- Coordination of patient data and records
- Knowledge of the MyPlate nutritional guide
- Community nutrition research
- Fluent in Spanish (Bilingual communication)
- Conflict resolution and problem-solving
- Team collaboration and leadership
- Public speaking and presentation skills
- Customer service and professional correspondence
- Teaching and tutoring experience
- Child behavior management and early education
- Workshop facilitation and discussion leadership
Certifications
- ServSafe Certification, 10/15/20
- Nutrition Care Process Certification, 02/19/21
- NYS Mandated Reporter Training Certification, 07/18/22
Certification
ServSafe Certification - 10/15/2020
Nutrition Care Process Certification - 2/19/2021
NYS Mandated Reporter Training Certification - 7/18/2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department of Nursing Administration Intern
Mount Sinai Morningside
10.2022 - 12.2022
Patient Relations Intern
Mount Sinai Morningside
06.2022 - 08.2022
Community Nutrition Internship at Lehman College
Lehman College
10.2021 - 12.2021
Main Office Organizer
Washington Heights Expeditionary Learning School
09.2016 - 05.2017
ServSafe Certification - 10/15/2020
Nutrition Care Process Certification - 2/19/2021
NYS Mandated Reporter Training Certification - 7/18/2022
Bachelor of Science - Health Services Administration, Dietetics, Food and Nutrition
Lehman College/CUNY
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