Jennette Miller
Aurora,MN
Summary
Highly motivated Registered Nurse with great attention to detail and willingness to learn. While only working in this field for a short time, showing a drive and eagerness to advance my knowledge and skills. Showing great competency in assessment and patient triage. Skilled in medication administration, catheter, wound care and skin treatments. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
Work History
Registered Nurse
Essentia Health Northern Pines Care Center
Aurora , MN
2021.09 - Current
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
PCA Personal Care Assistant
Accurate Home Care
Aurora , MN
2017.05 - Current
- Personal care attendant for 1 patient 40 hours a week
- All shifts, duties from physical therapy to laundry, dressing, grooming, bathing and other activities .
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Customer Service Representative
Blue Cross and Blue Shield of Minnesota
, MN
2016.02 - Current
- Trained in 4 different lines of business
- Knowing the healthcare world and assisting customer with their benefits and claims.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Store Manager
Vanity
, MN
2015.04 - 2016.02
- Open and close store, register count, daily and weekly sales numbers and projections, customer service, ringing guests, hiring and training new employees
- Denim specialist, top ranking in customer rewards membership sign up, assistant manager bonus two months in a row.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Science Degree Nursing -
Hibbing Community College
Hibbing Minnesota05.2020
CNA -
Hibbing Community College
Hibbing, MNCertificate number 10804953 - undefined
Nail Tehnician
Marinello Schools of Beauty
2012
Skills
- Medication Administration
- Creative Problem Solving
- Compassionate and Caring
- Monitoring Vital Signs
- Accurate Documentation
- Attention to Detail
- Patient Care Assessment
- Patient Examination
- Critical Thinking
- First Aid
- Routine Examinations
- Direct Patient Care
Timeline
Registered Nurse
Essentia Health Northern Pines Care Center
2021.09 - Current
PCA Personal Care Assistant
Accurate Home Care
2017.05 - Current
Customer Service Representative
Blue Cross and Blue Shield of Minnesota
2016.02 - Current
Assistant Store Manager
Vanity
2015.04 - 2016.02
Associate of Science Degree Nursing -
Hibbing Community College
CNA -
Hibbing Community College
Certificate number 10804953 - undefined
Nail Tehnician
Marinello Schools of Beauty
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