Jenni Cooley

• Assisted in daily operations to ensure objectives were met efficiently.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
• Contributed to training new staff on company policies and operational procedures.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in daily utility operations, ensuring compliance with safety regulations and organizational standards.
• Coordinated with regulatory agencies to ensure compliance and reporting requirements.
• Ensured accurate data entry into company databases, maintaining high standards of efficiency and detail.
• Prepared and submitted monthly reports.
• Established employee priorities, maintained schedules and monitored performance.

• Monitored outstanding invoices and performed collections duties.
• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Generated monthly billing and posting reports for management review.
• Conducted regular audits of billing records to maintain compliance with company policies.
• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Responded to customer concerns and questions on daily basis.
• Processed and verified billing statements to ensure accuracy in customer accounts.

Receptionist