Jenni Miller

Conducted new employee onboarding and provided ongoing orientation training.

• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported managers in addressing employee concerns, fostering positive workplace relationships.
• Complied with labor laws and regulations while managing payroll functions efficiently

• Supervised a team of PCAs to ensure high-quality, compassionate care for patients in need of personal care assistance
• Developed and implemented training programs for PCAs to enhance their knowledge and skills in providing support to clients
• Communicated effectively with healthcare professionals and family members to coordinate care plans and ensure the best outcomes for patients
• Conducted regular evaluations of PCA performance and provided feedback for continuous improvement and professional development
• Supported needs of over 100 clients under long-term care.

• Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
• Created staff schedules, approved requested time off and updated reports.
• Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed electronic medical records for 130 patients.

• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
• Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
• Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
• Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.

• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Developed rapport with clientele by delivering personalized services that addressed specific financial needs.