Jenni Strickland
Lancaster,PA
Summary
Client-focused operations professional with 12+ years of experience coordinating complex workflows, managing escalations, and supporting cross-functional teams in fast-paced service environments. Recognized for keeping projects moving, aligning stakeholders, and improving operational processes that enhance client satisfaction and service delivery. Adept at navigating high-pressure situations while maintaining clear communication and strong attention to detail.
Overview
12
12
years of professional experience
Work History
Billing Supervisor
Luthercare
Lititz, PA
08.2018 - Current
- Coordinate high-volume operational workflows supporting multiple internal teams, ensuring timelines, service standards, and stakeholder expectations are consistently met.
- Serve as the primary escalation manager for complex operational and client issues, partnering across departments to quickly diagnose problems and implement solutions.
- Strengthened cross-team collaboration by improving communication channels and workflow documentation, reducing recurring operational delays.
- Identify systemic workflow gaps and implement process improvements that increase efficiency and support smoother service delivery.
- Develop reporting and documentation tools that provide leadership with better visibility into operational performance and issue trends.
- Provide mentorship and operational guidance to team members, improving consistency, accountability, and adherence to best practices.
Admissions Coordinator
Conestoga View
Lancaster, PA
08.2014 - 08.2018
- Managed high-touch client intake processes, coordinating scheduling, documentation, and stakeholder communication to ensure seamless service delivery.
- Acted as a central coordination point between departments, resolving operational barriers and ensuring timelines remained on track.
- Handled sensitive escalations with professionalism, maintaining strong relationships while navigating complex service situations.
- Improved intake coordination processes through better documentation and workflow organization.
- Assisted with onboarding and training staff on systems, processes, and operational procedures.
Education
Bachelor of Science - Business Management & Marketing
Pennsylvania State University
Skills
- Client and stakeholder collaboration
- Client advocacy and support
- Conflict resolution expertise
- Strategic problem resolution
- Interdepartmental collaboration
- Effective communication skills
- Organization & Time Management
- Ability to thrive in fast-paced environments
VALUE OFFERING
- Proven ability to manage complex client needs while coordinating across multiple teams
- Strong operational leader who keeps projects and service delivery on track
- Skilled at resolving escalations while maintaining a positive client experience
- Detail-oriented professional who thrives in collaborative, deadline-driven environments
Timeline
Billing Supervisor
Luthercare
08.2018 - Current
Admissions Coordinator
Conestoga View
08.2014 - 08.2018
Bachelor of Science - Business Management & Marketing
Pennsylvania State University