Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jenni Wiser

Story City,United States

Summary

Dynamic leader with proven expertise in business development and planning, and a knack for fostering patient-focused care. At Kwik Star, I spearheaded strategic initiatives, boosting revenue and enhancing customer satisfaction. Skilled in stock management and providing companionship, my approach blends meticulous problem-solving with genuine empathy, driving both operational excellence and meaningful client relationships. Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kwik Star
Story City, IA
08.2020 - 01.2024
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Provided training to new employees on company policies and procedures.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Store Manager

Caseys General Stores Inc
Nevada, IA
09.2017 - 08.2020
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Maintained accurate records of employee performance reviews.
  • Assessed operational efficiency of the store's departments.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored employee performance and identified performance gaps for corrective action.

Assistant Store Manager

Kum&Go
Story City, IA
10.2016 - 09.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided training to new employees on company policies and procedures.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Direct Support Professional

Mosaic
Council Bluffs, IA
07.2005 - 07.2013
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Built strong and trusting rapport with clients and loved ones.
  • Consulted with client care team to continually update care plans.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Assisted in planning and implementing recreational activities for participants.
  • Drove clients to doctors' appointments and social outings.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Maintained detailed records of services performed on clients.
  • Followed care plan and directions to administer medications.

Certified Nursing Assistant

Risen Son Christen Village
Council Bluffs, IA
07.1999 - 07.2005
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Participated in educational programs related to nursing assistant skills development.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Documented activities and recorded information in EMR system.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

GED -

Iowa Western Community College
Council Bluffs, IA
05-1998

Some College (No Degree) - Nursing

Iowa Western Community College
Council Bluffs, IA

Skills

  • Stock management
  • Problem-solving
  • Upselling and cross selling
  • Flexible schedule
  • Business development and planning
  • Records management
  • Care plan implementation
  • Transporting patients
  • Documenting behaviors
  • Patient-focused care
  • Companionship and emotional support
  • Infection control procedures
  • Vital sign recording
  • Conducting intakes
  • Collecting specimens
  • Monitoring fluids
  • Dementia and Alzheimer's care

Certification

CNA Certification(not Active), Medication Manager Certification, ServSafe Certifiation

Languages

Spanish
Limited

Timeline

Assistant Store Manager

Kwik Star
08.2020 - 01.2024

Store Manager

Caseys General Stores Inc
09.2017 - 08.2020

Assistant Store Manager

Kum&Go
10.2016 - 09.2017

Direct Support Professional

Mosaic
07.2005 - 07.2013

Certified Nursing Assistant

Risen Son Christen Village
07.1999 - 07.2005

GED -

Iowa Western Community College

Some College (No Degree) - Nursing

Iowa Western Community College

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Jenni Wiser